Saeed Alameri Email & Phone Number

• Implementing effective Performance Management targets and initiatives.• Establishing relationships with Senior Project Managers providing clear metrics to show a balanced view of performance throughout.• Creating awareness of the Balanced Scorecard process through communication and trainings.• Monitoring the effectiveness of the Balanced Scorecard process and give recommendations.• Review performance levels against defined targets.• Prepare reports on actual performance at both the individual level and project level.• Analyse cases of low performance to identify the cause and forecast future output.

• Manage, reform and deploy correction plans of improvement through Institutional Excellence Office.• Ensure all strategic projects and operational projects meet the highest quality possible by following industry recognized QA methodologies and best practices. • Have experience in structured testing methodology, with a proven ability to breakdown business requirements/functional/non-functional requirements into high and detailed test cases and test scenarios. • Experience with Government’s services system and virtual integrated platform.• Developing test plans, test strategies, end to end test plan, test cases/scenarios and QA metric in support of test execution. Performs full functional, integration & regression testing on assigned projects.

• Provide support to all business units including administrative, financial and human resource departments.• Conduct regular operational reviews and audits for preventive maintenance.• Set operational goals to meet or exceed performance expectations.• Provide guidance to staff in resolving operational issues and problems. • • Ensure resource assignment, work allocation, training development and performance assessments are completed in timely manner.• Provide excellent customer service in order to build and maintain strong relationship with customers. • Conduct regular meetings with staffs to discuss about operational updates, ideas and issues. • Ensure customer complaints are handled and resolved accurately and quickly. • Develop and implement plans to improve operational effectiveness and efficiency.

Master Of Management In Entrepreneurial Leadership, Business Administration, Management And Operations

Bachelor Of Management Information System (Bsc), Information Technology Project Management

Diploma Of Leadership Excellence (Lead), Organizational Leadership