Saeed Hakam Email & Phone Number

Cairo, Cairo Governorate, Eg

Cairo, Egypt

Leading Guest Experience Excellence Through Integrated OperationsI oversee the critical functions of housekeeping, maintenance, and supply chain at Lemon Spaces, a thriving company specializing in serviced apartment hospitality. I am passionate about driving operational efficiency and ensuring seamless guest experiences.My key responsibilities include:- Leading and motivating high-performing teams in housekeeping, maintenance, and supply chain to deliver exceptional service to guests.- Developing and implementing strategies to optimize operations, minimize costs, and ensure a consistent level of quality across all Lemon Spaces locations and properties.- Managing the supply chain to ensure timely and cost-effective procurement of all necessary supplies and equipment.- Collaborating with other departments to ensure a smooth guest experience from booking to checkout.- Leveraging data and analytics to identify opportunities for improvement and implement data-driven solutions.- Enhancing preventative maintenance programs to minimize downtime and ensure the comfort and safety of our guests.I am a results-oriented professional with a proven track record of success in the hospitality industry. I am passionate about building strong relationships with my team and collaborating effectively to achieve common goals.

Cairo Governorate, Egypt

Created company standards like Lemon Residents and hotel Standard Booklets, Resulting in decreasing the onboarding time by 60%Assisted in creating Departmental SOPsObtained ISO-9001 certificate for Lemon SpacesAudit and correct the Operations and improve the customer reviews by 20%

Cairo, Egypt

Created housekeeping and maintenance departments in Lemon Spaces.Created seamless operations and decreased the response rate by 50%Managed and operated a new project in a new city, “North Coast”, and achieved 95% positive reviews throughout the season.

Dubai Emirate, United Arab Emirates

Redesigned different project categories like residential, and commercial projects.

Dubai Emirate, United Arab Emirates

Obtained operations skills that include shopfloor supervision, authority, and governmental actions.Obtained sales and customer service skills, increased the number of customers by 15% and returning customers by 22%.Executed marketing skills by using social media and onsite events to increase brand awareness.

Uae , Dubai

Worked on several project categories, residential, industrial, and commercial projects.Presented the proposed design to the clients and discussed with them their reviews.Coordinated with civil engineers and mechanical engineers to ensure that the projects followed authority regulations.

Egypt

Worked in various projects such as :- Interior Design- Booth Design- Landscape Design

Cairo, Egypt

Worked as Field researcher, urban designer, and modeling and CAD operator in renovating the main street of Alkoom Elahmar District.

Cairo, Egypt

Worked in urban development movie making for a project called "Egypt 712"

Egypt

Trained in the field of research preceding the design of community services and facilities For Residents of El-Marg; informal district in Cairo. The research included photographic survey and unsystematic behavioral observation of public spaces, as well as conducting unstructured interviews with community members, aimed at revealing leisure activities - safety in the neighborhood and mobility for the different community groups.

Egypt

Worked as architectural designer, modeling and CAD operator in projects:Developing National TheaterDeveloping Egypt’s Railway Stations