- Effectively lead and manage a team of IT experts responsible for Operations & Support teams maintaining CIT Digital Stack that includes Mobile Application, middleware, application servers and back end. Also Managing Business Intelligence & Database Administration team in addition to Service Analysis team responsible for analyzing system performance, detect issues and gaps and work with support & Development teams to resolve.- Managing Governance & Quality Assurance Team responsible for Process design, improvement, and audit. Develop Department strategy and objectives that is aligned with Organization strategy- Present Department KPIs Performance Scorecard to IT top management and CEO.- Formulate Application support team processes and ways of working that achieve needed KPIs and stability Working with customers Director and C level to improve and enhance our services and regular reviews - Managing Automation team that serves organization required automations and repetitive activities

- Effectively lead and manage a team of IT experts to maintain Etisalat Egypt Production applications and services that includes Digital applications (My Etisalat, eShop, Portal, Etisalat Cash and Vas applications), Payment Gateway, Contact Center, TIBCO, Billing, EMA, CRM Applications and Loyalty Systems.- Develop and maintain section budget according to IT strategy and planned expansions.Responsible for RFPs related to upgrades and support scopes.- Report and present Systems availability and performance statistics and in addition toincidents and outages to CIO and C Level.- Formulate Application support team processes and ways of working that achieve needed KPIs and stability.- Support Business plans and launches and establish open channels with Businessteams and management for effective communications and operations.

- Effectively lead and manage a team of billing expert to drive the billing system solutions according to Etisalat strategy and business plans.- Manage the projects with demand, project management & transformation teams in addition to the self-initiated projects. - Define and manage the procedures and ways of working within the team in addition to align it with external teams. - Support the operations team by developing automation tools to facilitate production support and meeting IT KPIs. - Develop and maintain section budget according to IT strategy and planned expansions.- Report and present team achievements and performance in addition to issues, needs and required support to upper management.

- Responsible for Tesltra wholesale OSS/BSS business development planning and evolution.• Effectively lead and manage the assigned E2E Sales support functions to achieve Unit business goals. • Effectively work with Customer team on Business evolution and long term plans• Drive business strategy creation and implementation for End2End Solutions Sales Program for a specific customer or the customer unit.• Define and manage the End2End Solutions offerings, including standard Ericsson Solutions Portfolio (BSCS, CS, EMM, EMA, CRM, Order management, OSS) and qualified 3PP solutions/services partners.

• Effectively lead and manage the assigned E2E Sales support functions to achieve Unit business goals. • Effectively work with Customer team on Business evolution and long term plans• Drive business strategy creation and implementation for End2End Solutions Sales Program for a specific customer or the customer unit.• Define and manage the End2End Solutions offerings, including standard Ericsson Solutions Portfolio (BSCS, CS, EMM, EMA, CRM, Order management, OSS) and qualified 3PP solutions/services partners.• Drive 3PPs evaluations, qualifications and ‘go-to-market’ solutions packaging (jointly with RMEA BSS, OSS, CRM, Revenue Management Solutions Line Leader and Partnering/Sourcing) in order to complete/expand End2End Solutions offerings to maintain relevance in the marketplace.• Work with the KAM organization to identify, plan and manage sales engagements for qualified key opportunities for assigned domains.• Manage opportunities pipeline for End2End Solutions, conduct quarterly BOW and monthly opportunities review with management and/or KAM teams.• Be the prime interface to support assigned End2End Solutions sales engagements for CU OSS/BSS head and KAMs/NAMs, in driving market introductions, management and sales support.

- Responsibilities:o Responsible for designing Telecom BSS Solutions to support pre-sales engagements and proposals for customers in the Middle East and Northern / Eastern Africa focusing on Revenue management solutions, convergent charging & Billing, Unified Customer Care & fulfillment and CRM driven by operator’s requirements, current solutions and market needs. o Responsible for analyzing regional customers’ needs and best practices in terms of commercial promotions, service offerings and operations excellency. Support and guide customer teams and customer units teams in technical related inquiries and aspects, covering competence gaps as well as leading the overall pre-sales phase for revenue management & CRM domainso Participate in different pre-sales activities with all the required solution offering, presentations, cost analysis, propose different pricing models and customization analysis.- Projects Achieved:o Solution Lead for Djibouti Telecom CBIO project responsible from the requirements gathering phase till the system launch on May 2013. During this period I was Leading Solution delivery team - 30 solution architect and system integrator - for the required implementation, configuration and functional testing in addition to the resource selection, planning, managing projects risks and customer interactiono Customer Solution Responsible (CSR) for Djibouti Telecom CBIO Phase II for swapping fixed and data solutions into CBIO where I am responsible for aligning the overall solution architecture, respond to RFP & RFQ in addition to constructing proposed solution document and quotation..o Participated in Zain Group (KSA, Kuwait & Bahrain) CBiO & CRM proposalo Responsible for Wataniya Kuwait Convergence solution proof of concepto Responsible for Red Team review for Jawwal Palestine CBiO & CRM proposal- Training Attended:o Ericsson Multi-activation Overviewo Ericsson Multi-mediation Overview

Responsible for designing Telecom OSS/BSS Solutions to support pre-sales engagements and proposals for customers in the Middle East and Northern / Eastern Africa focusing on Revenue management solutions, convergent charging & Billing, Unified Customer Care & fulfillment and CRM driven by operator’s requirements, current solutions and market needs. With strong technical background in billing system, provisioning & CRM, I act as supportive resource for the pre-sales and sales teams, as well as a reference for other technical teams during the design phases of new solution and solution delivery in addition to providing creative solutions and approches overcoming market challengesAssignments:o Lead Solution architect for Djibouti Telecom CBIO project swapping from Huawei IN for prepaid subscribers in addition to introducing Postpaid products & serviceso Customer Solution Responsible (CSR) for Djibouti Telecom CBIO Phase II for swapping fixed and data solutions into CBIO where I am responsible for aligning the overall solution architecture, respond to RFP & RFQ in addition to constructing proposed solution document and quotation.Training:o Certified Business Process Framework (eTOM) Level 3o BSCS IX Customer Center (CX).o BSCS IX Customer Management Center (CMS).o BSCS IX Billing & Rating Basics.o BSCS IX Release 3 Basico BSCS IX Release 3 – Promotion Packageso BSCS IX Release 3 – Cost Control Services

Responsible for managing the overall Commercial strategic calendar for Corporate & CRM products in terms of Requirements gathering, Concept fine tuning, Solution analysis and verification.

Responsibilities:o Perform business analysis for Commercial products and gather the requirements from all stakeholders including Customer Care, Sales, Business Owners, Fraud and finance teamso Construct Product description including all business requirements.o Work with technical teams to find out a solution for the required commercial productso Receive Impact analysis document for each product and perform the below: • Review the solution against the requirements • Verify that the technical solution has no gaps or operational impacto Prepare UAT scenarios for all commercial solutions o Manage Marketing calendar with technical teams in terms of: • Resources Planning • Technical platforms and capacity planningo Analyze and find solutions for operational issues and customer experience issueso Participate in commercial products concept tuning and high level feasibility as scorecard for the products for Go/No Go decisionProjects Achieved:o Responsible for Etisalat Commercial Solutions regarding: • Consumer Postpaid Solutions: • Corporate Solutions • Terminals Solutions • Payment Solutions • CRM Solutions • Channel Marketing Solutions • Other Solutions: • Operational / Customer Experience Enhancements :o Responsible for aligning Change Management notifications with commercial entitieso Improved the Product assessment process and life cycleo Participated in Ericsson User Group June- 2010 (Greece – Athens)o Participated in CS 4.0 Upgrade from commercial solutions side

Responsibilities:o Receive and analyzing Commercial, Marketing & Customer Care requests and products.o Perform impact analysis for required products among all IT systems to ensure requirements are fulfilled and without any impact on current systems and customers.o Develop and maintain Billing and Provisioning TO-BE Architecture based on widely important goals.o Ensure that standard / common billing components and adapters are used whenever appropriate.o Work with various client architects (integration architects, mediation, etc.) to ensure that the required services are provided.o Define and maintain architectural integrity of the solution and be able to deliver an end-to-end solution that meets the needs of customers in the Billing and Provisioning Domain.o Understand business challenges & translate them into requirements/solutions, providing solution performance (analysis/tuning).o Identify gaps and improvements in billing and provisioning domaino Hold workshops with the relevant vendor(s) to define and maintain Etisalat billing and provisioning roadmap in accordance to TO-BE Architecture.o Managing the business cases, proposals, processes related to the domain.o Create and perform demos, specialty presentations, and validation of conceptso Participate and verify solutions/DCRs/CR with respective teams/vendors/domains.o Ensure involvement in Billing and Provisioning related change requests to ensuring the conformance to the billing and provisioning domain architecture.o Develop and communicate Billing and Provisioning standards and best practices to all concerned partiesProjects Achieved: o Participate in BSCS IX phase 3 project o Responsible for Etisalat several products in receiving the requirement and performing impact analysis for it o Responsible for developing several commands / provisioning agents in EMA for: • Collect Call • Black Berry • Green Line

o Analyzing Commercial & Customer Operation requests and products.o Performed customizations in CX to facilitate Customer Operation agents work.o Perform as a 2nd line support in Customer Care & Provisioning area.o Receive, test and install BSCS shipments related to Customer Care & Provisioning area.o Configure billing and provisioning services in BSCS IX.Projects Achieved:o Responsible for BSCS IX phase 2 upgrade on the following areas:• Customer Center (CX)• Customer Management Server (CMS)• NPX• End-To-End Testing From CX – CMS – BSCS IX Database – GMD – NPX - Provisioning System.o Redesign the Billing – CMS – Tools environment to have separate environment for each Application / tool to facilitate troubleshooting.o Re-Engineering for Life Cycle & RBT Interfaces.o Implemented CX foot prints tracing tool to log all users' actions / views through CX as per Customer Operations and Fraud requirement.o Responsible for SOI environment tunning and stabilization.

Responsibilities:o Provide on time technical support and problem solving to our customers.o Provisioning System – Provident: o Migrate and deploy new releases, Provisioning agents and deployments. o Monitor provisioning links. o Implement Healthy checks for the overall system. o Trace CMS logs for any reported errors from users or from Siebel and / or TIBCO teams to check the sent commands and CMS responses.o Implement Healthy checks for the CMS servers’ availability.Projects Achieved:o Responsible for BSCS 6.0 upgrade to BSCS IX on the following areas:• Customer Center (CX)• Resource Administration (RA)• Customer Management Server (CMS)•End-To-End Testing From Siebel – TIBCO - CMS Adapter – BSCS IX Database – GMD – Provisioning System.•Test CMS developed application for Prepaid Batch Activation.

Responsibilities- Respond to customer operations and supply chain requests.- Resource management for MSISDNs.- Configure billing and provisioning services in BSCS 6.0. - Developing scripts to handle several billing and customer operations tasks and / or problems.- Testing new HLRs and network elements added to the network.- Perform as Second Line Support in Customer Care and Provisioning issues.- Working with Provident (Tertio) in provisioning services on network elements and in implementing service logic for new services.Projects Achieved:o Configure APN services, parameters and provisioning.o Implementing provisioning agent for Nokia MMS Node using Content Connector.o Implementing provisioning agent for Integration with Prepaid System using Content Connector.o Implementing provisioning agent for Motorola Push to Talk Node using Content Connector.o Implementing provisioning agent for USSD (Self Provisioning Service) using Content Connector.