Saetu Gigi Philip Email & Phone Number

Sydney, New South Wales, Australia

● Improved operational efficiency & business performance by identifying and implementing techniques for automation, streamlining and optimization of business processes.● Worked with complex data structures across multiple platforms to generate reports & analytics to support process improvement techniques and data-driven business decisions.● Demonstrated effective documentation skills with the ability to make requirements and recommendations in a clear, concise, and easy to understand manner supported by data.● Developed detailed data analysis and visualizations for Senior Leadership to support business planning activities.● Determined staffing requirements, developed resource projections, and conducted cost-benefit analysis across departments to support scalability of business activities.● Identified and implemented new channels for customer support activities leading to reduction in operational costs.● Designed and developed python bots to automate daily operational activities leading to a 30% improvement in operational efficiency.● Identified, implemented, and maintained new software systems and acted as the key point-of-contact for all technical systems used by the Operations team.● Conducted gap analysis assessment on BAU services and developed action plans for remediation.● Liaised with stakeholders from multiple departments including Corporate, IT, Product, Accounting and Customer support teams.

Dubai, United Arab Emirates

● Liaised with internal departments and external clients in order to produce effective customer solutions.● Ensured all client interactions adhered to internal quality standards by meeting the KPIs assigned by direct management.● Maintained Client satisfaction rate above 90% for 7 months while working as Operations Executive.● Organized and led a team of 15 executives to increase customer retention rate to 85%.● Onboarded and trained new employees.● Maintained company database, updating records and processing administrative tasks.

Kochi, Kerala, India

● Worked as part of a multi-disciplinary team of engineers including electrical, mechanical and IT engineers for a new product development project.● Assisted in the design and development of a new Inverter AC stabilizer.● Assisted in hardware development and testing for the final prototype of AC stabilizer.● Performed inspection and quality control functions under close supervision using predetermined methods and tools.● Collected data for conducting efficiency and cost comparisons for competing stabilizers in the market.● Assisted in designing a product description page for the company website.

Master Of Engineering - Meng, Engineering/Industrial Management, Distinction

● High Distinctions: Cross Cultural Management; Job Analysis, Recruitment and Selection; Innovation & Design; Engineering Research.

Bachelor’S Degree, Electrical And Electronics Engineering, First Class

Activities and Societies: Organised arts fests and various events for the college technical fests, organised IEEE meets in college.

High School, Electrical And Electronics Engineering, 93%

Activities and Societies: Participated and won prizes in inter-school quiz at school level Actively participated in the ‘A Cleaner Dubai’.