Safa Hussain Email & Phone Number

Slough, England, United Kingdom

• Servicing Business and Commercial customers accounts (Small and Medium-Sized Enterprises, Business and Commercial, Corporate, Charity and Trust Accounts).
• Processing multiple forms of payments: Bulk and Batch, Faster Payments, Account to Account Transfers, CHAPS, High Value Transactions, Direct Debits, Standing Orders, Regular Credit Card Payments, Future Dated Payments.
• Raising Plastic and Non-Plastic Fraud Cases, Disputes, Scam cases, Direct debit indemnities and handling all complex queries across the customer service department.
• Reinvesting Savings Accounts
• Managing Business Mandates, troubleshooting Business and Commercial online banking and digital platforms.

Slough, England, United Kingdom

Slough, England, United Kingdom

-Using software such as WSI Xceptor, Threat Metric and Temenos t24 to work live alert tasks to prevent fraud-Completing Due diligence checks on new & existing accounts for fraudulent activity-Making outbound calls to customers to confirm transactions as genuine or fraudulent -Taking necessary actions such as releasing funds or applying compromising blocks.