Safa Hussain Email & Phone Number

Slough, England, United Kingdom

Servicing Business and Commercial customers accounts (Small and Medium-Sized Enterprises, Business and Commercial, Corporate, Charity and Trust Accounts).• Processing multiple forms of payments: Bulk and Batch, Faster Payments, Account to Account Transfers, CHAPS, High Value Transactions, Direct Debits, Standing Orders, Regular Credit Card Payments, Future Dated Payments, and International: SWIFT and SEPA Payments.• Raising Plastic and Non-Plastic Fraud Cases, Disputes, Scam cases, Direct debit indemnities and handling all complex queries across the customer service department.• Reinvesting Savings Accounts• Managing Business Mandates, troubleshooting Business and Commercial online banking and digital platforms.

Slough, England, United Kingdom

Slough, England, United Kingdom

-Using software such as WSI Xceptor, Threat Metric and Temenos t24 to work live alert tasks to prevent fraud-Completing Due diligence checks on new & existing accounts for fraudulent activity-Making outbound calls to customers to confirm transactions as genuine or fraudulent -Taking necessary actions such as releasing funds or applying compromising blocks -Investigating patterns of potential fraud to mitigate customer loss