Safe Charles, Pmp® , Psm®, Csm, Agile Email & Phone Number

Canada

Canada

• Led the implementation of agile /scrum projects, resulting in 30%improvement in customer satisfaction.
• Led, planned, and organized multiple projects and portions of larger projects/programs using standardized tools and techniques.
• Created and maintained detailed project schedules and integrated plans using industry-standard project management tools like Jira, confluence, and Asana, resulting in improved project visibility and control.
• Identified and addressed project challenges promptly, working closely with senior Project Managers to find effective solutions.
• Utilized Word, Excel, and PowerPoint to Conduct and lead meetings as required, facilitating the documentation of action items, user requirements, and issues.
• Implemented project management processes in monitoring, and controlling projects with developers using agile project management, waterfall, and hybrid methodologies.

Toronto, Ontario, Canada

• Successfully led a system integration project resulting in a 20% increase in operational efficiency.
• Managed risk logs, updated schedules, and deliverable dates to mitigate project risks using industry-standard templates.
• Established effective communication channels among remote teams, enhancing collaboration and productivity
• Created detailed project documentation, plans, and processes using industry-standard project management tools like Jira, confluence, Miro, and Trello
• Served as Scrum Master for agile development teams to define project scope, goals, and deliverables. on multiple software development projects.

Toronto, Ontario, Canada

• Developed and managed customer relationships with over 50 new and existing clients daily, resulting in an impressive 40% increase in daily sales.
• Employed project management software tools including Salesforce, Start, Cisco Jabber, and Cisco Finesse to generate and assign work orders, simplifying daily sales calls.
• Facilitated effective communication among team members and generated expense reports for the delivery and transportation of technical specifications associated with TV and internet hardware, ensuring punctual delivery.
• Provided technical support to guarantee stable internet and TV usage and subscriptions using the Start software.
• Oversaw and analyzed critical performance metrics, translating data into actionable insights for project management, thereby enhancing operational efficiency and driving performance improvements.

• Managed cross-functional teams within digital projects, implementing effective project management techniques to streamline operations.
• Managed Large software projects to large digital marketing programs with budgets ranging from $200, 000 to $2 million
• Executed web development project phases, including initiation, planning, monitoring/controlling, and close-out using agile methodology.
• Collaborated with scrum teams in web development and SEO optimization projects, for various establishments effectively resulting in a 50% increase in website traffic.
• Facilitated communication between stakeholders, developers, and product owners to ensure seamless project execution.

Lagos State, Nigeria

• Led and supervised a dynamic team of 10 professionals to drive the successful execution of multiple software development projects, marketing, and website design projects using scrum and agile methodologies.
• Managed planning and design phases of multiple digital projects, ensuring adherence to operational and strategic initiatives.
• Oversaw resource and financial management, reviewing feasibility studies, functional programs, and design reports.
• Facilitated communication between stakeholders, developers, and product owners to ensure seamless project execution.
• Provided precise project cost estimates, encompassing, materials, and equipment, ensuring accurate budget planning and cost-effectiveness.
• Aligned project management activities with corporate policies, regulations, and design standards.

Ibadan, Oyo State, Nigeria

• Spearheaded confidential administrative support for the school's dean, exhibiting prowess in financial reporting, budget management, and the systematic organization of electronic files.
• Orchestrated in-depth cost and data analysis for the procurement of office administration materials, leading to astute cost containment measures and optimization.
• Skillfully addressed information requests, adeptly coordinated appointments, and skillfully negotiated with vendors to secure a remarkable 30% reduction in expenses.
• Effectively oversaw the planning, execution, and completion of diverse projects, ensuring they met stringent deadlines and performance targets.
• Streamlined communication channels within the department, fostering enhanced collaboration among team members, thus contributing to a more productive and cohesive work environment.

Lagos State, Nigeria

• Identified and engaged with 5 international contractors within the first two months of operation..
• Successfully scheduled and tracked the prompt insurance policies of over 50 customers
• Cultivated an excellent records management system of purchases, payments, and invoices
• Secured health and auto insurance policy deals totalling over 25 million naira $54, 000 during the initial employment.
• Disseminated information to clients about new products, sales, and discounts promptly.
• Provided administrative support to executives.

Lagos State, Nigeria

• Successfully coordinated the daily energy billing and administrative activities for the organization
• Delivered Up-to-date daily, weekly, and monthly accounting reports.
• Top-notch organizational skills in handling files, memos, and emails.
• Submitted prompt, accurate, and detailed monthly electricity metering reports, client information data, and staff payroll.
• Received an 80% average customer satisfaction rating for the duration of my stay with the organization.
• Accurate preparation of office budget and report of expenses

Diploma, Electrical, Electronic And Communications Engineering Technology

Post Graduate Diploma. Pgd, Electrical, Electronics And Communications Engineering