Safe Charles, Pmp® , Psm®, Csm, Agile Email & Phone Number

Canada

Canada

Led the implementation of agile /scrum projects , resulting in 30%improvement in customer satisfaction.•● Led, planned, and organized multiple projects and portions of larger projects/programs using standardized tools and techniques .● Created and maintained detailed project schedules and integrated plans using industry-standard project management tools like Jira, confluence, and Asana, resulting in improved project visibility and control. ● Identified and addressed project challenges promptly, working closely with senior Project Managers to find effective solutions.● Utilized Word, Excel, and PowerPoint to Conduct and lead meetings as required, facilitating the documentation of action items, user requirements, and issues.● Implemented project management processes in monitoring, and controlling projects with developers using agile project management, waterfall, and hybrid methodologies.• Conducted post-mortems to derive valuable insights for continuous improvement, leading to a 15% increase in project efficiency.• Successfully managed and coordinated multiple digital projects, ensuring on-time delivery and a 30% improvement in client satisfaction.• Implemented robust quality checks, quality, standards, and quality control system, reducing errors in document distribution by 25%.

Toronto, Ontario, Canada

• Successfully led a system integration project resulting in a 20% increase in operational efficiency.• Managed risk logs, updated schedules, and deliverable dates to mitigate project risks using industry-standard templates.• Established effective communication channels among remote teams, enhancing collaboration and productivity• Created detailed project documentation, plans, and processes using industry-standard project management tools like Jira, confluence, Miro, and Trello• Served as Scrum Master for agile development teams to define project scope, goals, and deliverables. on multiple software development projects.

Toronto, Ontario, Canada

• Developed and managed customer relationships with over 50 new and existing clients daily, resulting in an impressive 40% increase in daily sales.• Employed project management software tools including Salesforce, Start, Cisco Jabber, and Cisco Finesse to generate and assign work orders, simplifying daily sales calls.• Facilitated effective communication among team members and generated expense reports for the delivery and transportation of technical specifications associated with TV and internet hardware, ensuring punctual delivery.• Provided technical support to guarantee stable internet and TV usage and subscriptions using the Start software.• Oversaw and analyzed critical performance metrics, translating data into actionable insights for project management, thereby enhancing operational efficiency and driving performance improvements.

Managed cross-functional teams within digital projects, implementing effective project management techniques to streamline operations.• Managed Large software projects to large digital marketing programs with budgets ranging from $200, 000 to $2 million• Executed web development project phases, including initiation, planning, monitoring/controlling, and close-out using agile methodology.• Collaborated with scrum teams in web development and SEO optimization projects, for various establishments effectively resulting in a 50% increase in website traffic.• Facilitated communication between stakeholders, developers, and product owners to ensure seamless project execution.

Lagos State, Nigeria

Led and supervised a dynamic team of 10 professionals to drive the successful execution of multiple software development projects, marketing, and website design projects using scrum and agile methodologies.● Managed planning and design phases of multiple digital projects, ensuring adherence to operational and strategic initiatives.● Oversaw resource and financial management, reviewing feasibility studies, functional programs, and design reports.● Facilitated communication between stakeholders, developers, and product owners to ensure seamless project execution. ● Provided precise project cost estimates, encompassing, materials, and equipment, ensuring accurate budget planning and cost-effectiveness. ● Aligned project management activities with corporate policies, regulations, and design standards.● Facilitated project reporting and project progress through detailed plans and schedules ensuring service excellence.● Led meetings and facilitated team building, provided resolutions to issues, and mediated problems effectively solving over 60% of daily operational challenges.● Elevated client satisfaction by 25% through proactive communication, addressing concerns, and implementing changes based on client feedback.● Implemented effective risk management strategies, mitigation strategies, and hazard analysis reducing project risks by 30%.

Ibadan, Oyo State, Nigeria

• Spearheaded confidential administrative support for the school's dean, exhibiting prowess in financial reporting, budget management, and the systematic organization of electronic files.• Orchestrated in-depth cost and data analysis for the procurement of office administration materials, leading to astute cost containment measures and optimization.• Skillfully addressed information requests, adeptly coordinated appointments, and skillfully negotiated with vendors to secure a remarkable 30% reduction in expenses.• Effectively oversaw the planning, execution, and completion of diverse projects, ensuring they met stringent deadlines and performance targets.• Streamlined communication channels within the department, fostering enhanced collaboration among team members, thus contributing to a more productive and cohesive work environment.

Lagos State, Nigeria

•Identified and engaged with 5 international contractors within the first two months of operation..• Successfully scheduled and tracked the prompt insurance policies of over 50 customers• Cultivated an excellent records management system of purchases, payments, and invoices• Secured health and auto insurance policy deals totalling over 25 million naira $54, 000 during the initial employment.• Disseminated information to clients about new products, sales, and discounts promptly.• Provided administrative support to executives.

Lagos State, Nigeria

• Successfully coordinated the daily energy billing and administrative activities for the organization• Delivered Up-to-date daily, weekly, and monthly accounting reports.• Top-notch organizational skills in handling files, memos, and emails.• Submitted prompt, accurate, and detailed monthly electricity metering reports, client information data, and staff payroll.• Received an 80% average customer satisfaction rating for the duration of my stay with the organization.• Accurate preparation of office budget and report of expenses

Diploma, Electrical, Electronic And Communications Engineering Technology

Post Graduate Diploma. Pgd, Electrical, Electronics And Communications Engineering