Suby B. Email & Phone Number

Calgary, Alberta, Canada

collecting accounts by discussing situation with customer; developing solutions; obtaining paymentmaintaining account payments by monitoring payments; following up to obtain paymentsskip tracing; attempting to locate new customer data.Handle both inbound and outbound customer calls related to overdue accounts and facilitate payment arrangements to bring accounts to a current balance .Manage each call with utmost professionalism and respect while ensuring the needs of the customer and the business are met .Resolve customer account discrepancies .Respect the privacy and protection of customer information

Calgary, Alberta, Canada

Provide technical assistance and support to clients via phone, email, and chatTroubleshoot issues and resolve technical problems identified by clientsEscalate complex issues to the appropriate teams for further resolutionAnalyze client requirements and provide recommendations for product improvementsTrain clients on how to effectively use our software productsMaintain accurate records of customer interactions and ensure timely follow-upCollaborate with cross-functional teams to continuously improve our support processes and documentation

Calgary, Alberta, Canada

Acquiring new small business accounts via outbound sales campaigns.Making 70+ calls per day to outbound sales prospects to generate opportunities and build a robust pipeline.Demonstrated one of the shortest sales cycles in the department (4 days). Achieved the top commission accelerator for closing 160% of target in the first month. Performed comprehensive market research on competitors in the printing industry to build an effective pitch.Achieved a close rate of over 80% with leads from my demographic region.Achieved one of the lowest churn rates in the department (< 3%).Managing a full sales cycle, from qualifying leads to closing new clientsDelivering best-in-class customer experiences, building strong relationships, and influencing decision makersActively listening to customers, completing needs analyses, and quickly identifying and recommending solutions to fit their current needs and future plans

India

Develop and implement sales strategies to achieve revenue targets and expand our client base within the loyalty channel.Identify and pursue new business opportunities by engaging potential clients and demonstrating the value of our loyalty solutions.Maintain and grow relationships with existing clients, ensuring their satisfaction and long-term commitment to our services.Prepare regular sales reports, forecasts, and performance metrics to track progress and inform strategic decisions.

India

Manage cash transactions accurately and securely, adhering to bank policies and procedures.Monitor cash levels and reconcile cash transactions at the end of each day to prevent discrepancies.Identify and pursue sales opportunities to promote ESAF Bank's products and services, such as savings accounts, loans, insurance, and investment options.Engage proactively with customers to understand their financial requirements and offer relevant banking solutions.Builds, develops, and maintains profitable lending and deposit relationships with new and existing customers. Consults with customers and prospects at their places of business in order to understand their current business practices and identify their financial goals and needs.

India

Greet and assist customers with their banking needs in a friendly and professional manner over the phone.Accurately process deposits, withdrawals, transfers, and payments.Educate customers on the bank’s products and services, identifying opportunities to cross-sell and upsell.Maintain accurate and up-to-date records of customer interactions and transactions.Accurately processed a wide range of transactions, including deposits, withdrawals, transfers, and loan payments, ensuring compliance with all regulatory requirements and bank policies.Resolved customer complaints and concerns with empathy and professionalism, often turning potentially negative experiences into positive ones.Participated in regular training sessions to stay current with regulatory changes and banking best practices.

Master Of Business Administration, Human Resources Management And Services

Bachelor Of Business Administration - Bba, Human Resources Management/Personnel Administration, General