Kyle Frevert Email & Phone Number

Great Southern Bank Arena

Accomplishments & Specialties• Over ten years of ticketing experience with a wide variety of events such as; athletic events, concerts, Professional Bull Riding, Broadway, and much more • Worked over two dozen NCAA conference and post-season tournaments • Introduced and launched online renewals for Football and Basketball Season Ticket Holders• Helped the Missouri Valley Conference increase revenue by presenting them with an all-inclusive ticket package that they implemented for Arch Madness• Run numerous cost-saving and revenue-generating forecasts and plans• Member of the selection committee for the ticketing software RFP • Constantly connecting with staff to better motivate and improve customer service

Accomplishments & Specialties• Was an integral part of the centers' start-up and grand opening success• Tripled the ticket office part-time staff to handle the phone and walk-up volume• Identified numerous ticket office functions that were set in place that required an upgrade/replacement and presented improvement solutions.• Took on numerous non-ticketing responsibilities to make sure patrons would have a delightful and memorable experience their first time at the center• Worked with a wide variety of fine arts promoters, artists, and resident organizations• Successfully interviewed, trained, and managed over 500 volunteers prior to Grand Opening within three months

• Liaison between Ticket Clerks and the Box Office Managers• Supervise a daily staff of 15 ticket clerks• Provide necessary training and information to ensure that box office staff is well informed and properly trained with regard to policies and procedures• Responsible for contents of the vault including cash, credit card receipts and ticket stock• Maintain change funds to adequately operate ticket windows• Oversee and instruct ticket clerks with respect to proper cash controls• Handle Customer Service issues• Process payments using established procedures and forms• I assist the Box Office Manager with building events in the software and running attendance related reports• Within a year I was promoted from Ticket Clerk to Student Manager

As Volleyball Intern of Ticket Operations, I was solely in charge of all home Volleyball games. General Duties consisted of: • Scheduling ticketing personnel for the games• Printed and mailed tickets for future games• Received and processed all internal and external complimentary ticket requests• Produced complimentary ticket, ticket sales and attendance reports for each game following guidelines from auditing personnel.• Handled group salesGame Day Duties consisted of: • Received and processed Home and Opponent Player Pass Lists• Supervised the ticketing event staff during the games• Closed games in accordance to requirements for auditing

Lead Installer • Installed Trane HVAC equipmentShop Manager • Trained new shop employees • Pulled equipment for future jobs, fabricated parts, staged trucks for next day's job, kept inventory for the shop and service/installation trucks

Bachelor Of Science, Management, Entertainment Management

Activities and Societies: Alpha Kappa Psi - Professional Business Fraternity, Entertainment Management Association, Student Activities.

Associate In Arts