Sagar G. Email and Phone Number

Roles and Responsibilities for BDM:• Developing new business within the existing customer base.• Keeping abreast of changes in the marketplace and watching competitor activity. • Developing and managing sales teams to deliver results. • Develop partnerships with third parties and external organizations.• Keeping accurate statistical information and records.• Marketing and selling to clients both face to face as well as over the Internet & telephone.• Making sure that junior employees reach their full potential through constant evaluation, coaching and training.• Working hard to maintain a good working relationship with other company departments.Roles and Responsibilities as Operations Manager:• Oversee operations of rental properties all over Melbourne – 650 properties• Manage team of 6 property managers + reception staff• Recruit, manage and develop a team of high performing staff• Ensure compliance with all management agreements, leases, or contracts• Work to achieve and maintain the budgeted occupancy figures• Arranging, preparing marketing for and holding open inspections• Signing up new leases – processing and presenting applications to landlords• Lease renewals and rent increase

• Manage the day-to-day administrative operations including the provision of superior customer service, reporting, budgeting, planning and marketing• Ongoing management of the apartments including inspections and maintenance requests• Provide assistance with managing the property’s financial performance• Respond promptly to requests and enquiries from agents and potential residents• Ensure accurate accounting of all student related accounts• To maintain control over the delivery of a quality accommodation product• Ensure that the student’s rights to tenancy conditions and privacy are maintained• Ensure compliance with all management agreements, leases, or contracts• Work to achieve and maintain the budgeted occupancy figures• Be involved in the preparation of the budget as required annually• Build and maintain relationships with each key stakeholder group (investors, university housing bodies, key learning institutions)• Market the property in a proactive manner ensuring the budget occupancy levels are achieved• Maintain the property to the highest level of cleanliness and presentation• Recruit, manage and develop a team of high performing staff

• Mentor all Team Members in providing extraordinary service.• Ensures a high level of security within the property.• Carry out regular floor checks.• Coordinate the workflow of the front office team to ensure that the front office is covered at all times, including meal breaks.• Assist and performs all front office tasks as required.• Respond quickly to all guest complaints and follow up with Front Office Manager and Hotel Manager.• Monitor guest credit facilities and limits.• Complete a detailed hand-over to ensure continuity of service.• Maintain all front office files and records.• Supervise and coordinate all departments according to policies and procedures.• Preparing Rosters and maintaining the budget for the department.• Co-ordinating with reservations, accounts and house-keeping departments for smooth functioning of the Organization. • Recruiting and doing reference checks for hiring new staff