Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.Leading a Team of SAP Abapers and developers. Understand and resolve their logical issues required for Application and SAP Integration.Creating multiple reports for cross functional teams.Streamlined processes for increased efficiency and finance issues for the Procurement department.Optimized workflow processes to reduce bottlenecks and increase overall effectiveness by triggering auto-email to the relevant teams for action and update the same.Facilitated effective communication across departments to ensure seamless project execution by notifications and auto updates.Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.Managed cross-functional projects, ensuring timely completion and alignment with company objectives.Pulling Vendors and Company (Procurement, SCM, Quality) on same platform by using IT solutions.

Provided expert support, troubleshooting complex technical problems for end- users in a timely manner.Decreased downtime by proactively identifying potential IT issues.Collaborated with cross-functional teams to ensure timely resolution delivery and user’s satisfaction.Worked with the team to find out the solutions on Outlook issues.Involved in Skype to MS Teams migration activity as an IT Analyst.Supported in migration from A3 to Workspace platform.Monitoring auto flows, proactively making changes as per the update and resolving the failure causes.Discovering the ways to fix the issues and sharing the same with relevant Team to apply a permanent fix.

Contributed to team sales goals by upselling products and services to customers.Increased customer satisfaction by addressing and resolving complaints in a timely manner.Consistently exceeded quarterly sales targets by effectively leveraging existing networks while also developing new leads through targeted prospecting efforts.Championed change initiatives that positively impacted workplace culture and employee morale across various departments within the company.Provided valuable input resulting in new opportunities for growth and development.Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.Learned and utilized upselling techniques to encourage customers to make additional purchases and increase sales.