Sagar Mathur Email & Phone Number

Gurugram Tehsil, Haryana, India

1) To arrange shipment smoothly as per dedicated accounts.2) Resolve customer’s query with good relationship with customer.3) Co- ordinate with sales team on quotation & customer related issue to ensure smooth ops.4) Look out for ways to ensure maximum customer satisfaction.5) Maintain good relationship with all the vendors to ensure seamless ops.6) Proactively identify, investigate, and resolve recurring customer Support issues.7) Proactively gather and utilize customer feedback and suggestions.8) Contribute to the development of future customer support processes.

Gurugram, Haryana, India

Roles & Responsibilities of Import/Export.1. Maintained open communication with customers and overseas partners to update all parties on orders and shipping changes.2. Followed Sops with all customers account actions and data management to keep consistent service levels.3. Coordinated scheduling and booking daily basis transportations.4. Produced, reviewed and submitted documentation to department to facilitate smooth cargo movements.5. Handled the numbers of Query as per time frame to address customers inquires and concerns.6. Applied standard tables and knowledge of law to calculate duty and tariff payments of each shipment if required.7. Tracked shipments processing through customs and other agencies and obtained clearances.8. Increased customer satisfaction by resolving product o services issues.9. Maintained excellent attendance record, consistently arriving to work on time.10. Developed team communications and information for meetings.11. Coordinate with the NVOCC / CONSOL Agent / IAATA Agent for rates & booking,12. Coordinate with the CHA for custom clearance, stuffing, container gate in and transportation.13. Submitting VGM to the liner and Filing AMS & ISF / ACD before cut off.14. Prepare the B/L Draft for Sending to Customer for approval.15. Sending Stuffing report, supporting documents and invoice / service bill to the customer.16. Coordinate With the liner / IATA for BL / AWB17. Release MBL from MLO/NVOCC and HBL from Triton as well.18. Sending Pre-Alert documents to Overseas agent on time.19. Maintaining the Monthly report for all customers.

Gurugram, Haryana, India

1) Ensure accurate and timely data entry into our operating system.2) Ensure documents are timely sent to customer or broker for customs purpose.3) Overseas communications, timely responses to emails and4) Sending PRE-ALERT to customer on daily basis.5) Co-ordination with Airlines companies for getting shipment ETA, IGM details Invoices.6) Updating & Reporting DSR's on daily basis to Documentation handling and clearance consignment to higher authorities and Importers.7) Generating manifest entry through Visual Impex and submission on Ice gate.8) Maintaining track record from vessel arrival to delivery each consignment9) Maintaining the Monthly report for all customers.

Noida, Uttar Pradesh, India

1) Import & Export documentation (Air/Sea), & Responsibilities.2) Updating the status of shipment to consignee on daily basis.3) Paper filing in EDI custom site manifesting cargo.4) Issuance of Sub-Delivery Order (Physical & System).5) Maintain of record physical & system.6) Import entry in respective registers and follow up on emails with respect to discrepancies in import shipments.7) Segregation of import documents.8) Sending complete set of pre-alert documents to customer’s on daily basis.9) Making freight certificate and Pre-cargo arrival notes.10) Dispatching hard copy's bills to customers as per given instruction.

Master Of Business Administration - Mba, International Business, 7.6

Bachelor Of Commerce - Bcom, Art/Art Studies, General, 6.8