• Handling Aviation and Travel projects• Owned all aspects of business operations, ensuring growth through strategic initiatives (business developments) and responsible for financial stewardship (P&L management)• Drive business growth and efficiency by leading cross-functional teams to manage a large client base and complex operations. This ensures cost effectiveness, business agility and improved ROI• Defined clear objectives and created financial plans (short & long term) to achieve them, outlining the roadmap for success through a comprehensive business plan• Successfully grew the business and profitability, while identifying new revenue streams for long-term sustainability.• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Coordinated for manpower planning, recruitment, training, induction and socialization activities in the organization and spearheaded policy formulation• Trained and mentored high-performing team through regular performance reviews, individual feedback and professional coaching.

• Handled Aviation, Fintech and Content moderation projects• Spearheaded complete business operations including business development and P&L management• Directed functions entailing pre-budgeting, procurement, contract & AMC management, vendor selection, market surveys, competitive analysis, licensing processes and SOP deployment• Formulated business goals, short-term and long-term budgets and developed business plans for its accomplishment.• Role involves managing multiple clients and large base operations providing Cost Efficacy, Business Agility and better ROI by leadingmulti-functional internal/external teams• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

* Adhered to operations requirement on daily basis and worked as a cohesive team member of Base Management Team* Emphasized on the management of manpower requirements, crew operating patterns and crew performance; ensured OTP is maintained are some of the key elements of the above position* Spearheaded complete business operations including business development, sales & marketing and P&L management* Expanded business and consistently improving profitability of the company; identified new streams for long-term revenue growth; designed successful business expansion strategies using customer & market feedback* Reorganized & controlled food / beverages cost, managed financial budgeting, forecasting, inventory control, MIS, finalizing P&L account of the department* Developed & implemented procedures, control systems for maintaining hygiene & quality standards; led efforts for streamlining processes and generating cost savings in operations* Coordinated for manpower planning, recruitment, selection, induction and socialization activities in the organization and spearheaded policy formulation

* Emphasized on the management of cabin crew manpower requirements, crew operating patters and crew performance while ensuring compliance to all regulatory requirements like managing OTP.* Tracked crew productivity and created probation/confirmation/termination data of the entire team; successfully managed a team of 150 crew members* Worked in close coordination with the other cross-functional teams & departments as a cohesive team member of Inflight Base Management Team * Conducted the Audits on a regular basis to ensure and implement standardization* Address all the crew related activities and monitored health/sickness, welfare and morale, and made recommendations on areas of improvement and investigated crew related issues

Mentored the agents & ensured the day-to-day operations in line with the agreed upon quality standards by the company & clients