Sagar Sachdeva Email & Phone Number

ITIL certified Staff Engineer, highly analytical and demonstrated ability to identify & structure complex business problems and formulate solutions with a keen sense of attention to detail, responsible for Operations & Robustness Activities like:- Managing L1/L2 Operations team of Infrastructure support engineers (20+) to ensure 100% uptime availability of critical Infra & business applications hosted in WWDC- Responsible for all people management decisions: recruitment, managing head count budgets and manpower planning, SMART Objective settings & monthly reviews, facilitating appraisals- Incident Manager to track & escalate/update to Management (CxO) for all Major incidents until closure, Part of WWDC Change Advisory Board- 8D & RCA Coach for WWDC & WW Manufacturing IT; Ensures RCA Quality & timeliness along with methodology support- Product Owner for IT interruption end user communication tool called "Service Bulletins"- Track all Incidents on business-critical applications (135+) to compute availability KPI (99.950% uptime as seen by end users) & Coach problem management activity for any interruption- Develop training (Technical & Behavioral) plans for the team aligned with business needs- SME for specialized Infra tools: Hermes (File xFer tool across 135 apps) and Unispool (SAP-MM Printing sol)- Managing "Release to Production" activities over weekend for Business-Critical applications (12/year)- ‘Data Center Improvement Taskforce’ - Review all the Major Incidents & brainstorm any problem for possible solution, Analyze the risks & identify solutions to mitigate the risk- Business Continuity Plan and Disaster Recovery – Planning & Performing quarterly DR tests for all critical production servers and results are recorded as per compliance policy- O3 Risk Management (Operational, Organic & Obsolescence risks) for WWDC- Owner of “Robustness vs Human Error” Training cascade WW with the objective to reduce different types of human errors- Service Management Process Owner (includes IT service set-up, Event Management, Incident Management, Problem Management & Major Incident Management & Service Health Monitoring)- Accountable for RPN (Robustness RISK Priority Number) assessment for company business critical apps (WWDC & Manufacturing IT) followed by action plan follow-up- Member of lean champion network across ST India site to attain process simplifications using VSM & to reduce defects/rework