• Managing tie-ups of key 18+ OEM’s and their extensive network of 6000+ dealers• Enhanced operational efficiency for all channel partners by minimizing manual activities• Administered End-to-End Process Management of MISP (Motor Insurance Service Provider), POSP (Point of Saleperson) & POM (Peace of Mind) • Handling Enrollments, Income bookings, Policy level Reconciliation and Dealer/MISP’s payouts, with a payout volume exceeding 525+ Cr.• Designed and Developed Automated End to End process, managing applications for MISP, POSP & POM verticals• Set process goals, developed flow charts and vision documents, supervised implementation, identified and resolved issues to achieve milestones.• Audits (Internal, External & IRDA) addressed issues, and fine-tuned the process to meet objectives

• Key role in overseeing all branch operational activities for pan-India locations• Implemented systematic processes aligned with regulatory changes and customer satisfaction.• Identify and improve areas in the system that require modification or enhancement (automations)• Conducted system training for branch executives on updated processes• Created incentive schemes based on KRAs for branch executives and established key performance indicators (KPIs) to measure process effectiveness via score code module• Ensure technology compliance with regulatory requirements and alignment with customer expectations• conducted regular internal audits for nationwide branches, design audit scopes with threshold, execute audit reports, and provide corrective action plans for closure (handled 175+ branches audit)• Handled operation systems for access management (user id creations)• Updated SOPs for changes• Managed various ad-hoc reports, dashboards, and presentations• Handled functional accurals, invoice creation, expense & functional budgets• Managed various IT/Non-IT projects UAT/testing, new branch setup & closure infra projects, etc• Successfully managed vendor relationships, overseeing the implementation of outsourced processes, monitoring vendor performance, and leading work transition projects• Team Management

• Directed daily operations, accounts and administration, including exception handling for smooth branch operations• Processed new and renewal receipts, ensuring strict adherence to KYC guidelines• Timely depositing of cash, cheques draft transactions, performing daily reconciliation of receipts, and updating the status of cheque realizations in the system• Processed customer financial and non-financial service requests through system, ensuring timely closure within the specified Turnaround Time (TAT)• Managed vendor payments & petty cash management.• Concluded new vendor agreements and renewed existing ones in accordance with procurement guidelines• Created MIS reports and dashboards, coordinated with the planning team for branch budget • Handled all HR activities, including onboarding new employees and exits.

• Conducted QC analysis on financial data, reviewing critical information on EPS, share market, and financial metrics.• Transferred validated data to Bloomberg and other vendor systems.• Produced EPS estimates using chartered financial analyst data, considering year-on-year information from the previous year.• Assigned attributes to extracted financial measures and delegated reports to team members..• Led a team while maintaining strong relationships with team members.

• Efficiently handled general & expense entries, inward and outward clearing, transfer cheques, passbook printing, cheque book issuance, preparing demand drafts, pay orders & fixed deposits, calling default customers for EMIs Recovery, end-to-end customer support.