Sagar C N Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

- Responsible for Major Incident management function for Global IT infrastructure- Problem management responsibilities- People management - Consultant to IT Segregation project to implement MIM process across segregated organization

Bangalore Urban, Karnataka, India

 Accountable for the Service of around 50 applications in Runtime (Managing, operating & maintaining the application & its Infrastructure components according to the Service Level Agreement.) Issue and Risk Management Customer advocacy  Coordinating activities related to the infrastructure and applications from the availability and quality.

Bengaluru Area, India

 Managing global IT service management team consisting of experienced personal driving Incident management, Change and problem management processes for large and diverse IT environment of customer -Volvo group. Shared service delivery for all customer locations including factories, warehouses,offices and dealers, supported by a global team. Responsible.

Bengaluru Area, India

 Responding to IT incidents from Assembly lines in factories and Dealerships. Setting up and Leading the incident recovery taskforce and applying strategies for faster resolution Customer and stake holder communication of IT disturbances.  Involved in testing, invoking and executing Disaster Recovery plans Involved in Problem investigation- Root cause.

Bengaluru Area, India

• Command center is a large team of enterprise system analysts. Client data center and IT infrastructure are monitored using various tools, does L1 and L2 troubleshooting and escalates incidents to resolver group.Cross.
• Managing 24X 7 staffing, Communicate policies, plans and procedures to the Team, implementing Governance around key deliverables
• Incident, change and problem management responsibilities. Audit and quality control.
• Reporting SLA, OLAs and other metrics to management, SDMs and clients. Working on improvements
• Shift lead responsibilities – Tools status check, P1incident/outage tracking, client escalations, vendor interaction, shift handovers.
• New employee orientation, on job training, efforts to keep the staff motivated

Bengaluru Area, India

• Monitoring of client datacenters and networks for infrastructure events.
• Initial analysis of incidents related to hardware, OS, storage, and backups. Working with resolver groups, local contact and vendors for restorations of service and systems.
• Incident, change and problem management
• Worked on various tools such as Remedy, BMC impact implorer, Nagios, SCOM, SCSM etc.
• Server Performance analysis, Windows patching, troubleshooting windows in a large infrastructure, System health check, File system monitoring, Analysis of Log Files.
• Install, Configure, troubleshooting experience on Dell server hardware