Sagar C N Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

- Responsible for Major Incident management function for Global IT infrastructure- Problem management responsibilities- People management - Consultant to IT Segregation project to implement MIM process across segregated organization

Bangalore Urban, Karnataka, India

 Accountable for the Service of around 50 applications in Runtime (Managing, operating & maintaining the application & its Infrastructure components according to the Service Level Agreement.) Issue and Risk Management Customer advocacy  Coordinating activities related to the infrastructure and applications from the availability and quality perspective. Vulnerability management - Consolidate reports from Qualys scan tool , coordinate remediation  Leading a team of L2 applications Operation technicians and has a mandate to demand support from all service areas as needed to attain operational goals.  Customer interface for all service delivery related questions and escalations  Drive optimization of application performance by applying Tools and processes  Act as project manager for infrastructure upgrades, Service transitions and application migration

Bengaluru Area, India

 Managing global IT service management team consisting of experienced personal driving Incident management, Change and problem management processes for large and diverse IT environment of customer -Volvo group. Shared service delivery for all customer locations including factories, warehouses ,offices and dealers, supported by a global team. Responsible to ensure business impacting IT incidents gets right attention and resources. Right strategies are applied to resolve problems in the customer environment. To govern Change management process. Skilled in mapping client requirements and coordinating, developing and evaluating ITIL processes in line with guidelines Accountable and Responsible to ensure cross platform CSL (Critical Service Levels), KM (Key - Measurements), KPI and targets are met for Financial margins BCP planning and TCRP (Technical Continuity Recovery Planning) People and Performance management

Bengaluru Area, India

 Responding to IT incidents from Assembly lines in factories and Dealerships. Setting up and Leading the incident recovery taskforce and applying strategies for faster resolution Customer and stake holder communication of IT disturbances.  Involved in testing, invoking and executing Disaster Recovery plans Involved in Problem investigation- Root cause analysis , executing Corrective and Preventive Actions (CAPA) Worked with support functions to improve/enhance major incident handling procedures and provided updates when any changes are made to the process Lead a project to Implement the revamped Major Incident Process for the Volvo Group

Bengaluru Area, India

Command center is a large team of enterprise system analysts. Client data center and IT infrastructure are monitored using various tools, does L1 and L2 troubleshooting and escalates incidents to resolver group.Cross Domain support in shared support environment involving windows, Mainframes, backup and storage technologies, network and security operations. • Managing 24X 7 staffing, Communicate policies, plans and procedures to the Team, implementing Governance around key deliverables• Incident, change and problem management responsibilities. Audit and quality control.• Reporting SLA, OLAs and other metrics to management, SDMs and clients. Working on improvements• Shift lead responsibilities – Tools status check, P1incident/outage tracking, client escalations, vendor interaction, shift handovers.• New employee orientation, on job training, efforts to keep the staff motivated• Data driven performance analysis of the staff, provide data for variable incentives• Operations innovation and optimization project- Front ended project aimed at identifying activities where automation can be used. Worked closely with Engineering and automation teams to implement Autorunbook. Project also involves shift left – shifting activities performed by higher level technical team to L1/L2 Team.

Bengaluru Area, India

• Monitoring of client datacenters and networks for infrastructure events.• Initial analysis of incidents related to hardware, OS, storage, and backups. Working with resolver groups, local contact and vendors for restorations of service and systems. • Incident, change and problem management • Worked on various tools such as Remedy, BMC impact implorer, Nagios, SCOM, SCSM etc.• Server Performance analysis, Windows patching, troubleshooting windows in a large infrastructure, System health check, File system monitoring, Analysis of Log Files.• Install, Configure, troubleshooting experience on Dell server hardware • SCOM and Nagios monitoring, agent configuration• Experience in VERITAS Net backup and Symantec Backup Exec.• Monitoring Backup jobs, checking for failed jobs, troubleshooting and reporting• Troubleshooting the issue based on the error codes and related issues.• Down time analysis & improvement plans for hosts and applications• Threat analysis.• EMC storage array monitoring and reporting