Nitin Sagar Email & Phone Number

Toronto, ON, CA

Toronto, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Greater Toronto Area, Canada

Toronto, Canada Area

• Worked at Ignite Technologies and Aurea Software Business Units
• Solely accountable for the successful management, delivery and closure of the projects for the company’s core SaaS/AI solutions
• Act as the “Servant Leader” to mentor & develop different project teams of 20+ SMEs, drive daily Scrum calls, and ensure resolutions to the team impediments.
• Review backlogs and plan sprints. Coordinate with PMO to create and assign Epics, Stories and Tasks in Jira.
• Monitor sprint progress and conduct sprint reviews.
• Responsible for comprehensive requirement gathering, scope sign-offs, WBS creation, and Schedule, Resource & Cost Management.

Gurgaon, India

• Was promoted to autonomously manage the projects for the 2 highest dollar value customers, one is among the top 5 global IT firms and the other is among the top 5 global banks, in addition to 40+ other concurrent key.
• Steered MVP launch project of the new FirstRain components and platform to the key customers and defined customer feedback for the product team.
• Flawlessly managed the project of transitioning 100+ FirstRain customers from a legacy platform to the newer one – Orion.
• Designed an out-of-box (custom) solution for a banking client to minimize the maintenance effort required by the customer.
• Managed an internal project to establish and operationalize a Salesforce and Intercom based support function in India.
• Strategized and executed engagement campaigns, using Marketo and Salesforce, to drive end-user adoption and customer satisfaction, ensuring renewals and upsells. Consistently maintained >94% customer retention.

Gurgaon, India

• Was promoted to manage the projects and customer relationship for 20+ high revenue FirstRain accounts
• Was delegated as the single point of contact for the US-based sales team to prioritize and communicate on all customer projects.
• Mentored a team of project leads, to support the increasing customer base, who acted as SMEs/Sales Engineers and partnered the sales on upsells and new customer acquisitions.
• Mentored a new team of configuration and onboarding specialists to partner with the US-based customer success team and drive successful launch and adoption.
• Partnered with FirstRain Marketing team to implement and operationalize engagement campaigns.
• Created in-house dashboards to monitor the status of all customer projects and identify risks. The dashboard was also used by senior executives for periodic reviews.

Gurgaon, India

• Was promoted to partner directly with the US-based customer success and sales teams and manage pre-sales POCs and signed projects.
• Acted as product SME on customer meetings and communications.
• Standardized the requirement gathering process that reduced the ambiguity and hence decreased the project completion time.
• Mentored and trained a new team of SMEs to support the project teams.
• Acted as the domain expert for Pharmaceutical and Healthcare projects/customers.

• Was hired to work as the domain expert to work on Pharmaceutical and Healthcare projects.
• Conducted research around the companies and themes and created XML based AI models.
• Was responsible for the quality and maintenance of the domain-specific models.

• Worked on various Market Research projects for Global Pharmaceutical Players.

New Delhi Area, India

• Worked as Pharmaceutical Sales Specialist.

Epbm, Business Administration And Management, General

B.Pharmacy, Pharmaceuticals

Activities and Societies: B.Pharmacy