Sagar Patel Email & Phone Number

Plano, Tx, Us

Richardson, Texas, United States

Worked on large & complex deals over $500K-1M ARR that required subject matter expertise and a white-glove approach to ensure a seamless quote-to-order process. Aided in various system integration efforts from the AppDynamics booking platform to Cisco GPL, allowing 86% of bookings to move from AppDynamics paper to Cisco paper.Served as an SME to implement global pricelists, product and quoting guardrails, and brought new offers to market in Cisco GPL, such as On-Premise for AppDynamics and Full-Stack Observability.

Richardson, Texas, United States

Handled bookings for the GES segment of the Americas, primarily focusing on large deals over $500K ARR, while providing quoting enablement, complex deal structure guidance, and troubleshooting quote errors. Developed best practices for deal reviews and quoting nuances for the Order Operations team, as well as sales-facing enablement material for new hires.Worked on numerous system enhancements and automations to increase deal velocity, deal reviews, and booking accuracy, such as Renewal Carve Automation, which removed manual inputs and increased accuracy of New and Renewal Business for forecasting, sales compensation, and revenue reporting.

Richardson, Texas, United States

Handled over 1700 Order Operations cases to date, primarily for sales teams in the Western US, Canada, and LATAM regions, which comprised of deal reviews that resulted in the booking of over $65M TCV in business, as well as consulting on overall deal structure, providing sales enablement, approving quotes, forecasting renewal opportunities, and building account reconciliation reports.Built several tools to aid complex quote calculations, most notably the ARR Calculator, which significantly reduced the amount of time spent on quote approvals and ensured accurate reporting of annual recurring revenue and other key sales metrics, as well as the ThousandEyes Discount Calculator that was used to match pricing from ThousandEyes quotes with great speed and accuracy. Aided in various internal process improvement projects including the addition of relevant fields for ARR on the quote page in Salesforce and the standardization of layout views for the sales organization, as well as user acceptance testing for the infrastructure-based licensing model, conversion automation, and Start and End Date for late renewals.

Dallas/Fort Worth Area

Recommended pricing strategies on all network hardware quote requests for customers ranging from SMB to Fortune 100 companies, while sustaining 40-50% gross profit margins and a 52% order conversion rate. Conducted market research and pricing analysis by cross-referencing internal databases and customer data with competitive knowledge to generate quotes that maximize profitability and preserve competitive edge.Supported sales team as a subject matter expert to help propose solutions and answer technical questions, while also advising on sales strategies and being involved in customer conversations in a pre-sales capacity.

Dallas/Fort Worth Area

Facilitated entire end-to-end sales process, from the initial quoting stage to order fulfillment, while significantly reducing errors at each stage, and allowing account executives more time to work with customers and secure new opportunities.Improved previous order-processing workflow by streamlining the handoff between transaction coordinators and the order processing team. This increased visibility, improved processing speeds, and reduced lead times by 75% in many cases.Maintained relationships with vendors in order to source the products and services requested on the order, while also coordinating with cross-functional teams to ensure availability of inventory and timely fulfillment of orders.

Dallas/Fort Worth Area

Developed and facilitated a content marketing strategy, which involved search engine optimizations for the articles and case studies written by SMEs within the company. This helped increase webinar attendance by 25% and generated quality leads from the web and social media channels.Procured marketing collateral by working with various vendors, which was used to drive traffic to our booth at the Dreamforce tradeshow. As a result, leads generated from the tradeshow increased by 50% from the previous year.Performed a brand audit, including a deep dive on previous marketing materials and conducting a gap analysis, which was a catalyst that drove the rebranding of the organization.Managed and improved the company blog and social media channels, such as Facebook, Twitter, and LinkedIn, to increase the company’s online presence and brand awareness.

Dallas/Fort Worth Area

Received “Employee of the Month” recognition in Dec 2013 for exceptional customer service during peak holiday season.Organized merchandise on sales floor based on the planogram to optimize shelf space and improve customer experience.

Dallas/Fort Worth Area

Increased overall store sales by 25%; led the region in sales from Mar 2013 to Jun 2013.Obtained hands-on customer service experience by greeting and assisting customers with the selection of smartphones and wireless plans, as well as troubleshooting technical issues and modifying plans as needed.

Bachelor Of Science (Bs), Marketing

Bachelor Of Science (B.S.), Biology, General