Sagar Pawar Email & Phone Number

Mumbai, Maharashtra, India

• Providing a Remote support to the overseas users (Office & Mine Site) from Calgary, Yellow knife (Ekati), Toronto, Antwerp, Washington also Mumbai Locations.• Providing Senior Level support to the users for office 365, Share Point, SAP (Basic trouble shooting), Forti Client VPN, Polycom Support, DMTS, Skype for business etc.• Providing Support to ROC Team (Remote Operation Centre) for Genetec, Win-Pak, Chubb Applications.• Using Service Now as ticketing tool.• Using Bomgar tool for remote access.• Using Solar Winds Orion tool for checking the live status of all the Servers, Routers, Switches & Network devices.• Using Telex Systems application tool for the international calling purpose.• Daily Attending DSR (Daily Service Report) call with all departments leads like Network, Server, Application, SAP, Cyber Security, ROC & End User IT Support Team. • We use Symantec End Point Protection as our primary defense for our End Point from any Malware.• We use Symantec WSS It provides a safe web connection so that no user gets connected to Malicious Sites.• We use Symantec DLP Data Leakage is provided by Symantec to protect our Intellectual property from any data theft.• Managing, Maintaining Servers, Desktops, Laptops, Printers, Switches, Routers, Firewalls, VPN, NAS Storage.• Guaranteeing the smooth running of all systems, anti-virus software, print services and email provision.• User awareness for any technology adapted or in regards with basic troubleshooting.• Email Management.• Providing soft skills & leadership skills to subordinates.

Mumbai, Maharashtra, India

Mumbai, Maharashtra, India