Teaching the wider community on the ins and outs of deceased estate administration, so YOU can feel more confident if you are ever tasked with the process as an Executor of the Will.

Virtual, CoWorking and Serviced Office SalesBusiness DevelopmentTeam Hire and TrainingOpening new floors internationallyBilling and AdministrationClient Liaison and Customer ServiceIncrease revenue month on month and year on yearExceed the operating profit as projected with General Manager Ensure ‘loss on sale of product’ does not exceed projected amount per month.Team churn not to exceed 40% per annum.Key Attributes• Attitude:o Positive – can do.o Enthusiastico Confidento Honest & Sincereo Approachable and great smile• Communication Skills:o Articulateo Good Listenero Both written and spoken• Customer Service Focused:o Partnership Buildero Genuine interest to help clients• Professionalism:o Interested in businesso Well Presentedo Commercial• Leadership:o Leads by exampleo Engages all team memberso Proactive• Management Skills:o Time management skills – work to deadlineso Eye for detailo Multitask• A solutions provider:o Ability to work logically through problems to a solution• Results Orientated:o Motivated by achievemento Want to Wino Love to Sello Seeking Responsibility and Accountability• Culture Fito Positive Energyo Ability to embrace and maintain 5 star standardso Add Valueo Results FocusedKPIs•Increase revenue month on month and year on year•Exceed the operating profit as projected with your General Manager for your location.•Ensure ‘loss on sale of product’ does not exceed projected amount per month.•Team churn not to exceed 40% per annum.

• Maintain the highest level of confidentiality for Servcorp and every client.• Maintain a professional and friendly rapport with clients. • Understand each client’s business to better assist the client.• Assist client with administrative tasks in a specific time frame as advised by the client.• Provide accurate quality work and value for money.• Educate clients on the Servcorp systems and IT solutions.• Exceeding the client’s expectation by being efficient, accurate and helpful. • Look after Servcorp traveling clients.• Liaise with all office clients on a daily basis face to face.• Contact all Virtual Office clients on a regular, rotating basis• Provided Personal Assistant duties to the Management team and multiple VIP clients.• Extensive diary management for multiple clients, to successfully and efficiently coordinate multiple clients meetings.• Precise entry of invoices and account charges into the billing system for processing.• Creation of purchase orders for invoice payments and verification of invoices for Management approval and payment.• Professional preparation of correspondence, documentation and presentations. • Accurate and prompt word processing and data entry.• Efficiently managed multiple clients and Managements soft and hard copy filing systems.• Designed and created promotions to use in marketing campaigns.• Assisted clients with enquiries and complaints in a professional and friendly manner.• Exposure to sales. Including successfully drawing up contracts and lease agreements. • IT experience and understanding with the ability to liaise with clients, team and IT personnel regarding IT issues competently.• Computer and telephone programming, including setting up new client’s telephone, internet and printer connections. Assigning VLAN’s and maintaining records and communications room.

•Directing sales enquiries to the designated Manager, promptly and professionally•Professionally manage incoming calls. All calls to be answered within 4 rings.•Accurately allocate phone numbers and phone set up for clients.•Test all communication set ups.•Record all first voicemails for new clients.•Record all welcome messages for new clients.•Booking travel / hotel / theatre arrangements. •Liaison with Building Management in attending to air conditioning, lights and cleaning•Received and managed telephone calls for over 150 separate companies on 6 incoming lines.•Client and team telephone programming including entering all details accurately into the company database.•Liaised with all companies clients appropriately to ensure satisfaction for the client and the associated company.•Coordinated Boardroom and meeting room bookings for multiple clients, including arranging appropriate catering and AV requirements.•Arranged and monitored client and team security card access to the building.•Organised and arranged incoming and outgoing mail for distribution.•Arranged couriers and completed end of month reconciliations.•Maintained office stationery supplies and completed end of month reconciliations.•Accurate and prompt word processing and data entry.

Bar supervision, stock management and ordering, customer service, barista, til operation, restaurant, room service, functions and events.

Stock control and rotation, stock orders, stocktake, budgets, merchandisng, team management, rosters, customer service, OH&S management, til operation, open and close procedures

Customer service, Cash and til handling, Open and Close, Cleaning duties, Food preparation