Sandra Gibbs Email & Phone Number

Atlanta, Georgia, United States

Dallas, Texas; Atlanta, Georgia; Shanghai, China

• People Experience, Support Experience, Product Zone Experience, Operations Experience
• Responsible for maintaining consistency in culture and retail vision for over 300 plus employees, achieving key performance indicators through Managers and Leads and inspiring top performance and operational excellence.
• Championed implementing Coaching at Apple focuses to ensure accountability and drive results, including top performance for iPhone Priorities and the Apple Pickup experience.
• Analyze customer feedback data to understand trends in performance
• Lead and inspire the Genius Bar & Operations teams to create a seamless support journey for each customer by maximizing access to in-store support through optimal scheduling and resource planning.
• Ensure Building Preservation, Visual Merchandising, Systems and Vendors Management are up to to Apple Standards

Shanghai, China

• Planned and participated in Apple Retail’s store expansion in Eastern China with specialities in manager development and team building. *Key player in the recruitment, on-boarding, talent planning, payroll, retention.
• Led, planned and organized all Milestone reviews, presentations and skill application for several ASLP and Lead & Learn cycles and was the direct manager of 8 trainees promoted to manager.
• Supervised and managed Employee Relations issues to include assisting and advising on employee counseling, performance management, grievance procedure handling and accommodation management

Atlanta, Georgia

• Manage and drive multiple projects including store openings, relocations, remodels, store closures, expansions and other projects while balancing multiple priorities and business partners across various geographies and.

Sunnyvale, California, United States

• Drive key software initiatives across many software, hardware and silicon teams
• Help with planning, execution and mitigations for next-generation efforts for iOS and macOS

*Drove the implementation the implementation of company strategies and initiatives to support Starbucks business objectives.*Identified trends, forecasted store budgets, and executed operational plans to increase sales while controlling operational costs.*Reviewed store environments and key business indicators to identify opportunities for improvement*Led.

*Developed operational policies and procedures for the grand opening of the resort*Responsible for recruiting over 75 Guest Services personnel through job fairs, hiring events and company referrals*Assembled the Front Office Leadership Team of 10 to include Gift Shop/Concierge, Bellstaff, Spa/Health Club, Front Desk and Reservations*Conducted Seminars on.

As, As, Bs, Restuarant Institutional Mgmt/Hotel & Restaurant Mgmt/Hospitality Mgmt

Activities and Societies: T/A Hospitality Management Studied Restaurant Institutional Management/Hospitality Management

Graduate, Leadership International 2013, '14, '16, '18, Learn, Lead And Leave A Legacy

Certicate Program Graduate, Project Management

H.S. Diploma