Susie Good, Mfa Email & Phone Number

United States

- Manage and lead all aspects of the business including people management, process management, and budget management.- Collaborate and strategize with internal and external partners to roll out innovative solutions to provide the best care for our clients, doctors, and employees, which lead to onboarding an online pharmacy, new medical equipment and therapies (ultrasound, orthopedics, acupuncture, and AI lab), and an online controlled drug log software.- Establish and maintain pricing strategy to grow revenue by partnering with vendors and internal partners.- Develop CSR and Vet Technician training programs to increase employee retention rates and continuing education opportunities.- Improve employee efficiency and reduce inventory shrinkage by developing and publishing standard operating procedures (SOP), operations manuals, and employee manuals.

Seattle, Washington, United States

- Created and implemented standard affordable housing policies and procedures, workflows, and training programs across portfolio of 30 properties while maintaining risk management protocols, which increased new business and fostered a relationship with Seattle’s Office of Housing, the program’s governing body. > Program oversight and goal setting > Directly coached and train property managers > Developed individual property affordable housing strategic plans to increase lease stability and annual compliance > Created one-page coaching tool for regional managers to measure property affordable housing performance and compliance- Developed Covid-19 payment plan and rental assistance programs that kept over 3,000 residents across 70 properties in their homes and grossed $10.3 million for Thrive’s stake holders, which otherwise would have been lost income. > Created data analysis workbooks for ownership groups > Communicated laws and internal processes across Thrive’s 500+ employees in 100+ properties, across two states > Collaborated with Regional Directors and Managers to increase resident participation > Troubleshot best practices with the accounting department to create procedure on how best to receive and post federal funding

Greater Seattle Area

- Performed affordable housing desk audit and identified need for cohesive affordable housing standards across portfolio, which led to the creation of Thrive’s first internal compliance department.- Coached and developed TESS Team on how to successfully learn a community quickly to help support the onsite team as best as possible as a temporary employee. - Scheduled TESS Team at properties based on priority needs.

Greater Seattle Area

- Stabilized newly renovated, mixed-use asset on budget while implementing improved operational processes and procedures.- Communicated progress of monthly and annual goals through ownership letter, which was distributed to Asset Manager monthly.- Reviewed monthly P&L (profit and loss statement) line-by-line, drilling down to review individual charges and worked with accounting to process needed prepayments, accruals, and reclasses.- Maintained vendor invoice tracker to ensure on-time and accurate invoice processing to accounts payable.

Greater Seattle Area

- Leased apartments.- Maintained online and social media marketing campaigns.- Assisted manager with monthly reports and inventory management.

Okemos, Mi

- Led team in branch model conversion by mentoring team in customer services, new sales, migration, and operational techniques by implementing successful training schedules, and by optimally restructuring space after construction, which resulted in Branch of the Month award.- Managed audit program, which resulted in top audit scores and having auditor send me to other branches to help improve their audit programs and performance.

Rome, Itlay

- Welcomed new students to John Cabot University.- Worked alongside Housing Director to improve relationship between resident assistants and students by coaching resident assistants on how to help support students in a new country. - Worked weekly shifts at housing help desk.

Lansing, Mi

- Supported team through company merger from National City Bank to PNC Financial Services.- Coached tellers on customer service and sales strategies to meet monthly branch goals.- Managed branch cash vault.- Mentored new employees across the Lansing region.

Master Of Fine Arts (M.F.A.), Arts Leadership

"The MFA Arts Leadership provides the essential entrepreneurship, social innovation, management, and advocacy skills vital to create.

Bachelor Of Arts (B.A.), Art History

Associate Of Business (A.B.), Paralegal Studies