Trisha Farias Email & Phone Number

Plano, Texas, United States

· Owns the entire recruitment cycle which includes sourcing, screening resumes and candidates, participating as part of interview team, advising and training interview teams, driving the offer process, leading and documenting post-interview debriefs and feedback sessions with interview teams, candidates and appropriate levels of leadership.· Obtains regular feedback and continuously improves technician recruiting processes to ensure process effectiveness and evolution.· Organizes, lead and communicate effectively regarding the day-to-day recruitment operations for technician needs.· Works closely with Veterinary Technician Recruiting Manager to identify and prioritize recruitment needs and recruitment strategies.· Stays up-to-date on technician geographical compensation and hiring trends and provides valuable insights to hiring managers.· Assists Veterinary Technician Recruiting Manager in tracking metrics, KPIs, and planning needs that inform the organization and our technician campus recruiting team with valuable insights to effectively workforce plan.· Actively develops and maintains relationships with Regional Directors and RDOs to ensure successful partnership.

Plano, Texas

Here at Paws & Claws Animal Hospital and Holistic Pet Center we offer conventional veterinary medicine and alternative therapies in a balanced whole health approach to your pet's healthcare. Our goal is to support your pet's vital energy for good health and self-healing.We use diet, homeopathy, herbal medicine, nutritional supplements, stem cells, and other modalities with traditional diagnostics, along with a caring, compassionate staff to optimize your pet's health. We recognize that your pet is an important member of your family. From well visits to chronic disease, we offer medicine that respects the integrity of your pet's mind, body, and spirit.As a team we can look at all options (both conventional and alternative) so that the animal's body can get stronger and stronger.My performance:• Grew new patient portfolio by 350%• Converted inactive to active clients by 100%• Created care plans which translated into long term client loyalty• Branded the hospital: updated logo, website, interior/exterior physical design, and social media tomake sure our core values and mission are easily translated for all current and future clients.• Established connections with like-minded practices and businesses in the area to increase the hospital'sword of mouth and referred client.• Maintained patient medical records oversight and management• Delivered exceptional client service, including client communication, education, interaction, griefprotocol, patient, and staff comfort• Upheld community involvement, including participation in the Plano Chamber and established a greatrelationship with surrounding animal shelters• Responsible for financial reporting, including accounts receivable, income reconciliation, credit,accounts payable, inventory, budgeting, and setting fees

San Antonio, Texas Area

• Was responsible for multi-state training programs including Texas, Colorado, & Oklahoma.• Trained, developed, and served as mentor for 15+ Shop Managers• Communicated training updates and develop execution plans with seamless roll out• Undertook relevant analysis and feedback on training to ensure that continual improvements weremade and that the training is being delivered effectively• Established strong partnerships with Field / Executive leadership• Proactively implemented and coached customer service, technical skills and selling, by deliveringpersonalized training.• Regularly recapped and followed up on Smile Shop visits to ensure training objectives had been met.• Undertook relevant analysis and feedback on training to ensure that continual improvements weremade and that the training was delivered effectively and fully understood.

San Antonio, Texas

• Led multi-unit shops in the San Antonio area • Led a team of 10+ Team Members• Planned for and led all aspects of sales and operations, interviewing top talent, scheduling, training,setting expectations, coaching, and assessing performance, monitoring for compliance, preparingreports, evaluating data, and achieving desired goals• Delivered "5-Star" customer experience consistently as an individual contributor and through my team• Ensured all company initiatives are communicated with team and executed to company expectations• Coached and developed team to exceed customer experience and company sales goals• Brand Ambassador for the brand, mission, and culture• Preserved visual and merchandising brand standards• Conducted inventory to ensure adequate products on-hand to exceed customer expectation

Shops At La Cantera

• Assisted employees with career development strategies to improve employee retention and build benchstrength to promote internal advancement.• Drove profitability with entrepreneurial spirit.• Achieved sales plan through efficient planning, execution, and business analysis.• Sought out marketing opportunities/outreach within the community to increase brand awareness andstore exposure.• Managed the store's P&L statement to meet/exceed business financial goals

• Recruited, developed, maintained, and managed a profitable and efficient sales team.• Evaluated four wall contribution and earnings before interest, taxes, depreciation, and amortizationpercentage to ensure profitability each month.• Developed and executed strategies to drive traffic and achieve business results.• Led an innovative cross trained management team increasing business results streamlined withcompany standards.• Ran the South Texas district for grass root in-store events to increase profit of each store by partneringwith other small businesses or organizations.

San Antonio, Texas Area

• Coached and inspired a strong team dynamic to achieve and surpass store metrics.• Managed and controlled expenses to maintain store profitability.• Ensured all team members were equipped with tools for optimal customer service.• Lead grass root promotional campaigns.

San Antonio, Texas Area

• Oversaw operation and installation of all products and merchandise.• Assisted with grass-root promotion campaigns.• Directed loss prevention initiatives.• Led recruitment/hiring efforts to encourage retention of talent to meet visual guidelines and companyprofitability strategies.• Delivered exceptional client engagement experiences and outreach programs to expand client baseand secure client satisfaction.

San Antonio, Texas Area

• Ensured customer store experience satisfaction.• Responsible for monetary transactions.• Assisted with meeting sales growth goals by establishing client loyalty and comfortability.• Protected merchandise excellence by partaking in all necessary visual updates and companyregulations.