Sagun Sean Chetry Email & Phone Number

United States

● Conduct investigation/review of security related events/incidents utilizing various tools such as Redline (triage review), Magnetic IEF, Encase Enterprise/Portable, FTK Imager, Volatility, Strings, Windows SIFT/Remnux and other software.● Create physical/logical images of hard drives to conduct forensic analysis of compromised/infected systems using TD3 Duplicator and review the image using Encase Enterprise software (version 7) to carve files, review data for security investigations.● Acquire system memory as needed via HX software or using Moonsols DumpIt, Magnet IEF RAM Capture, Encase Portable and analyze using Volatility (i.e. plug-ins malprocfind, pstree, pslist, etc) .● Pull and review triage, file listing, process listing from FireEye HX on infected/alerted systems.● Utilize VMWare Workstation v15 (VMs: Remnux/Windows 10 SIFT/FireEye Flare) to analyze malicious executable files, PDFs, office documents using various open source tools such as strings, PEStudio, OleDump Tools, Process Hacker, Wireshark, Exiftool, PDF Stream Dumper, peepdf, strings/FLOSS and other tools. ● Used tools such as CyberChef, Jsbeautify, and others to review and decode base64, hex, unicode encoding of obfuscated malware. ● Provide adhoc Splunk reports for investigations for web server/database server incidents, VPN activity and requested HHS employee security violations.● Utilize OSINT and other tools to conduct research on IPs/Domains/Hashes.● Attend meetings with various groups and review Intel from both open and trusted sources to determine validity of Intel.● Manage and Administer Incident Response Team SharePoint site updating Wiki, Document Repository and other collaboration sites for various groups in order to share information.● Maintain and Manage upgrades for FireEye HX/EX/NX/CM/FX Appliances and work with the Change Control Board to get approval to perform upgrades after hours.● Lead weekly team meetings to provide updates on incidents/projects to OS Director.

Fairfax, Va

• Provide technical support to Ellucian Colleague and Ellucian Portal system users and administrators, internal Ellucian staff. • Troubleshooting issues range from covering installations, upgrades, data migrations, interoperability, middleware, performance and product related issues. • Use Salesforce or other tools/software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues. • Resolve SharePoint 2010/2013 issues that involve reviewing information from IIS 6/7/8, Windows7/8, SQL Server 2008/2012/2014, Window Server 2008/2012, Tomcat/ServletExec, ADFS and client’s support problems.o Create test/train environment in Window Server 2008/2012 OS installing SharePoint Server 2010/2013 and SQL Server 2012/2014 to test issues and understand functionality.o Perform and automate SharePoint environments and SharePoint applications monitoring o Design and maintain SharePoint configuration management o Document SharePoint Enterprise environment and application configuration o Respond to SharePoint server and enterprise application maintenance calls o Plan and implement SharePoint systems installations and upgrades o Develop SharePoint server and Enterprise system standards o Mentor/instruct SharePoint end users• Coordinate problem resolution with other team members, escalation resources, Ellucian engineering, Ellucian testing and partner companies to ensure open communication of issues and resolutions. • Participate in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone. • Contribute as an active member of the Ellucian customer support team by providing open and honest feedback to others, supporting the rest of the team.• Actively contribute and work to continually improve customer self-help through the publication technically accurate knowledge base articles.

Rockville, Md

Active Directory:-Create new users accounts/mailboxes-Add/Remove users from security groups and distribution lists-Manage/Move computers/users in the organizational units-Group Policy-Work with software/hardware vendors to determine requirements for installs and upgrades on client machines.-Create/Manage images using Windows Deployment Services deployed to the company. -Test standard DAVIS application functionality to ensure compatibility with H/W and S/W.-Manage/Update Asset Database tracking warranty status and software information.-Provide new hire IT orientation (asset distribution, IT policy, etc).- Troubleshoot issues support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.-Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.-Participate in IT Support queue which will result in assigning and prioritizing open issues.-Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.-Manage customer issues and requests by creating, tracking and documenting technical solutions.-Manage deliverable associated with a project by prioritizing, tracking, and completing assigned tasks.-Using Windows Deployment Service and Symantec Ghost build\deploy new workstations (desktop & laptop).-Install\upgrade software on Windows 7 workstations.

Washington D.C. Metro Area

-Manage/Update Anthelio HSC IS Group's Sharepoint Site -Create/Manage Sharepoint Document Libraries and overall Content of site -Work with the Project Manager to implement ideas to streamline certain processes. -Provide/Maintain User Access and Permissions to site -Assist HSC users with Sharepoint related issues/questions as needed-Account Administration using Active Directory -Creating/Updating User Accounts -Granting access to mailboxes -Creating/Updating Distribution Lists-Troubleshoot issues support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.-Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.-Participate in IT Support queue which will result in assigning and prioritizing open issues.-Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.-Manage customer issues and requests by creating, tracking and documenting technical solutions.-Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.-Build\deploy new workstations (desktop & laptop PC's) using Symantec Ghost.-Install\upgrade software on Windows XP, Windows 7 workstations.

Washington D.C. Metro Area

-Account Administration using Active Directory - Creating/Updating User Accounts - Granting access to mailboxes - Creating/Updating Distribution Lists-Troubleshoot issues support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.-Handle problem recognition, research, isolation, resolution and follow-up for difficult user problems, referring more complex problems to next level of technical staff.-Participate in IT Support queue which will result in assigning and prioritizing open issues.-Log, prioritize, assign and troubleshoot all calls, voicemails, emails, trouble tickets and walk-up requests reporting technical problems. When appropriate, determine appropriate group for escalation.-Manage customer issues and requests by creating, tracking and documenting technical solutions.-Manage deliverables associated with a project by prioritizing, tracking, and completing assigned tasks.-Build\deploy new workstations (desktop & laptop PC's) using Symantec Ghost.-Install\upgrade software on Windows XP, Windows 7 workstations.

• Maintain Risks, Actions, Issues, Definitions, and Out of Scope Sharepoint lists for assigned projects (Active Directory, DNSSEC, Annual Asset Inventory).• Assisted Project Managers in troubleshooting basic computer issues (outlook, printing, connectivity, office applications).• Assist and provide program/project support for all EDUCATE projects (i.e. Active Directory, DNSSEC, Annual Asset Inventory).• Worked with Microsoft SharePoint 2007 managing/creating document libraries/lists, creating/assisting users in public/private views, maintaining portals (internal sites).• Assist SharePoint Admin in maintaining/managing various portals, lists and assist Dept. of Education users with basic SharePoint issues (external sites).• Schedule meetings with team members, Client Advocates, Customer Relation Managers and Dept. of Education users to discuss any issues/concerns.• Maintain Weekly Status Slides for all EDUCATE projects (i.e. Blackberry Encryption, Email Management, Contracts, Asset Management, Security, etc).• Maintain contract deliverables and ensure that they are delivered on a timely basis (i.e weekly, monthly, annually).

• Responsible for assisting all internal users (2000+) with support issues using Service Center (ticketing system).• Worked with Microsoft SharePoint Portal Server 2003 to create, modify, and update Portal sites for marketers, researchers and web managers. Managed Document Libraries and Lists. Created and assisted users in creating Public and Private Views. Assisted users in creating/setting up web parts.• Worked with Active Directory to create/disable/modify inboxes/calendars, user accounts, and distribution lists for users.• Assisted users in troubleshooting computer issues outlook, office applications, connectivity and printer issues.• Worked with Vignette application to redirect links for member surveys for web managers, launch templates to modify graphics and their links on member websites.• Worked with Network Administrators, Developers and DBAs to troubleshoot member (external users) website issues such as uploading document errors, downloading and login issues for members.• Documented process for troubleshooting member issues and member services procedure for making member access available.• Worked with various company applications such as TOAD (Oracle Database), Delphi, Business Objects/Infoview, and Enterprise Data Warehouse (EDW) to allow access to members/users and remove/modify/validate current data.

• Responsible for providing technical support to clients who use Harmony Applications via phone/email. • Create/Configure iHarmony development, testing and production sites using IIS 6.0.• Setup/Maintain and back/restore development, testing and production databases in SQL Server 2005.• Document support issues in iHarmony (ticketing system), diagnose and research client problems, work with development/DBA teams to resolve issues and follow up with clients on resolution or problems. • Conduct user training, test the software, perform business requirements gathering activities, and coordinate software upgrades. Tasks: Bus fix implementation for Development Department. Script execution for Database Department. Creation/Support of demo sites environments for Q/A, Sales & Marketing, Project Management. Document know error messages and troubleshooting steps for future knowledge base (iHarnony).

- Worked with various FDA databases such as FACTS, Eureka, and OPAS researching and entering foreign and domestic firm information. - Worked with Microsoft Applications such as Access, Excel, and Word modifying and entering statistical information for various foreign and domestic firms. - Collaborated with co-workers organizing and sorting firm information.

B.S., Computer Science/Mathematics

High School Diploma, General Studies