Sagun Sean Chetry Email & Phone Number

United States

• Conduct investigation/review of security related events/incidents utilizing various tools such as Redline (triage review), Magnetic IEF, Encase Enterprise/Portable, FTK Imager, Volatility, Strings, Windows SIFT/Remnux.
• Create physical/logical images of hard drives to conduct forensic analysis of compromised/infected systems using TD3 Duplicator and review the image using Encase Enterprise software (version 7) to carve files, review.
• Acquire system memory as needed via HX software or using Moonsols DumpIt, Magnet IEF RAM Capture, Encase Portable and analyze using Volatility (i.e. plug-ins malprocfind, pstree, pslist, etc).
• Pull and review triage, file listing, process listing from FireEye HX on infected/alerted systems.
• Utilize VMWare Workstation v15 (VMs: Remnux/Windows 10 SIFT/FireEye Flare) to analyze malicious executable files, PDFs, office documents using various open source tools such as strings, PEStudio, OleDump Tools, Process.
• Used tools such as CyberChef, Jsbeautify, and others to review and decode base64, hex, unicode encoding of obfuscated malware.

Fairfax, VA

• Provide technical support to Ellucian Colleague and Ellucian Portal system users and administrators, internal Ellucian staff.
• Troubleshooting issues range from covering installations, upgrades, data migrations, interoperability, middleware, performance and product related issues.
• Use Salesforce or other tools/software to record information about the technical infrastructure, problem reports, troubleshooting steps and processes and resolution steps for customer reported issues.
• Resolve SharePoint 2010/2013 issues that involve reviewing information from IIS 6/7/8, Windows7/8, SQL Server 2008/2012/2014, Window Server 2008/2012, Tomcat/ServletExec, ADFS and client’s support problems.o Create.
• Coordinate problem resolution with other team members, escalation resources, Ellucian engineering, Ellucian testing and partner companies to ensure open communication of issues and resolutions.
• Participate in the definition and implementation of processes to address all questions, concerns and ideas of customers that are submitted electronically or by phone.

Rockville, MD

Active Directory:-Create new users accounts/mailboxes-Add/Remove users from security groups and distribution lists-Manage/Move computers/users in the organizational units-Group Policy-Work with software/hardware vendors to determine requirements for installs and upgrades on client machines.-Create/Manage images using Windows Deployment Services deployed to.

Washington D.C. Metro Area

-Manage/Update Anthelio HSC IS Group's Sharepoint Site -Create/Manage Sharepoint Document Libraries and overall Content of site -Work with the Project Manager to implement ideas to streamline certain processes. -Provide/Maintain User Access and Permissions to site -Assist HSC users with Sharepoint related issues/questions as needed-Account Administration.

Washington D.C. Metro Area

-Account Administration using Active Directory - Creating/Updating User Accounts - Granting access to mailboxes - Creating/Updating Distribution Lists-Troubleshoot issues support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues.-Handle problem recognition, research, isolation.

• Maintain Risks, Actions, Issues, Definitions, and Out of Scope Sharepoint lists for assigned projects (Active Directory, DNSSEC, Annual Asset Inventory).
• Assisted Project Managers in troubleshooting basic computer issues (outlook, printing, connectivity, office applications).
• Assist and provide program/project support for all EDUCATE projects (i.e. Active Directory, DNSSEC, Annual Asset Inventory).
• Worked with Microsoft SharePoint 2007 managing/creating document libraries/lists, creating/assisting users in public/private views, maintaining portals (internal sites).
• Assist SharePoint Admin in maintaining/managing various portals, lists and assist Dept. of Education users with basic SharePoint issues (external sites).
• Schedule meetings with team members, Client Advocates, Customer Relation Managers and Dept. of Education users to discuss any issues/concerns.

• Responsible for assisting all internal users (2000+) with support issues using Service Center (ticketing system).
• Worked with Microsoft SharePoint Portal Server 2003 to create, modify, and update Portal sites for marketers, researchers and web managers. Managed Document Libraries and Lists. Created and assisted users in creating.
• Worked with Active Directory to create/disable/modify inboxes/calendars, user accounts, and distribution lists for users.
• Assisted users in troubleshooting computer issues outlook, office applications, connectivity and printer issues.
• Worked with Vignette application to redirect links for member surveys for web managers, launch templates to modify graphics and their links on member websites.
• Worked with Network Administrators, Developers and DBAs to troubleshoot member (external users) website issues such as uploading document errors, downloading and login issues for members.

• Responsible for providing technical support to clients who use Harmony Applications via phone/email.
• Create/Configure iHarmony development, testing and production sites using IIS 6.0.
• Setup/Maintain and back/restore development, testing and production databases in SQL Server 2005.
• Document support issues in iHarmony (ticketing system), diagnose and research client problems, work with development/DBA teams to resolve issues and follow up with clients on resolution or problems.
• Conduct user training, test the software, perform business requirements gathering activities, and coordinate software upgrades. Tasks: Bus fix implementation for Development Department. Script execution for Database.

- Worked with various FDA databases such as FACTS, Eureka, and OPAS researching and entering foreign and domestic firm information. - Worked with Microsoft Applications such as Access, Excel, and Word modifying and entering statistical information for various foreign and domestic firms. - Collaborated with co-workers organizing and sorting firm information.

B.S., Computer Science/Mathematics

High School Diploma, General Studies