Sahar Mana Email & Phone Number

Tel Aviv-Yafo, Il

Japan

Highly experienced in on-site installation, troubleshooting, and maintenance. Adept at diagnosing and resolving technical issues, performing repairs, and ensuring optimal system performance. Skilled in coordinating with cross-functional teams and delivering projects on time. Proficient in using a variety of tools and technologies. Strong communication skills, facilitating clear and effective interaction with clients and team members to achieve operational excellence and customer satisfaction. Dedicated to maintaining high safety standards and continually enhancing technical knowledge.Key Skills:Technical Expertise: Skilled in installing, maintaining, and repairing complex machinery and equipment.Documentation: Competent in maintaining detailed records of all installations, services, and repairs.Technical Assessments: Experienced in conducting thorough technical assessments and site surveys for new installations or upgrades.Customer Service: Effective in addressing client needs and concerns, providing excellent customer service.Innovation: Committed to improving processes and implementing new technologies to boost operational efficiency.

Experienced in managing IT infrastructure and cloud environments setup and managment (Okta, G suite, AWS, Azure, 365, Slack Admin, Windows Server), cross-platform support (Windows, Mac-OS, Linux), and Mobile Device Management (Jamf, Intune).Led support and help desk operations using CRM and ticketing systems (Freshdesk, Zendesk, JIRA, 365), serving as the primary point of contact for technical issues both on-site and remotely.Proficient in setting up new hire accounts, ensuring seamless daily operations, and managing tech facilities, including meeting room setups, server room setups, network configuration, inventory, and equipment.

Ramat Gan, Tel Aviv, Israel

Hands on experience with popular QA tools, such as TestRail, YouTrack, Wireshark, Fiddler.Designing QA tests from scratch as well as performing tests, and working in co-opreation with relevant departments.Experience in Java and Python automation and scripting, writing and maintaining (Selenium), and .JAR files QA and moderation in addition to platform content moderation.Tests revolve around T1 to T3 levels, from the most basic functions to more complex API / Database tests, code troubles shoots and code readouts, opreating within the requested SLA in co-opreation with relevant departments to ensure a robust and bug free for the users in a timely manner.Strong doumcentation ability, from writing and desigining tests, as well as bug documentation.Websites, forums, and social platforms administration (back-end).Additionally, Leading the help desk team for the QA product I have provided technical support and QA for users via Freshdesk, Anydesk and other relevant social channels and tools.