Sahar Bala Email & Phone Number

Seattle, Wa, Us

San Francisco, Ca, Us

Seattle, Wa, Us

Seattle, Wa, Us

San Francisco, California, Us

Tech:- Building a modern version of the checkout and registration experience at Eventbrite. Specialized in the frontend but working across the stack for an embeddable checkout flow using React, Redux, Python, and service oriented architecture- Built the frontend in React/Redux for a Method of Delivery Shipping project with minimal bugs- Built an admin tool to provide the Sales and Support teams with self-service information regarding the new embedded checkout experience that reduced related contacts to Engineering by 93%- Responsible for migrating the legacy backend order flows to a new permissions library and architectureLeadership/Mentorship:- Introduced cross-team developer agreements for multiple teams working on the same application to ensure high quality- Traveled to Madrid and onboarded five new engineers into our tech stack, training them on our codebase, tools, and processes- Created and leads a frontend code lab session for newer engineers every two weeks- Mentored one junior engineer in learning React and Redux through the Engineering Mentorship program.

San Francisco, California, Us

San Francisco, California, Us

Led, grew, and developed a world class team of QA Engineers across our offices based in San Francisco, Nashville, and Mendoza, AR.- Drove lightweight and team supportive quality assurance processes and policies across the Engineering organization- Partnered with cross functional teams, including Engineering, Product, Design, and Support to define test strategies- Developed, managed and maintained quality metrics and reporting- Fostered a culture of continued learning, growth, and feedback within the team

San Francisco, California, Us

Started as a QA Engineer I, promoted to QA Engineer II, then Senior. Lead proactive quality assurance processes and coach for quality within my development teams. - Review requirements and designs to identify usability issues for customers or downstream effects of a feature or change- Assist developers with writing detailed test plans for feature projects before development starts- Review code for missed use cases using Phabricator- Write automation tests in Python- Work with Product Managers, Design/UX Leads, and Dev Leads to determine product viability and release schedule- Provide expertise in the Eventbrite platform and our users- Deep dive testing for high risk features and for production bugs- Monitor automation failures in SauceLabs and Jenkins- Host regular testing team meetings to verify tickets in JIRA are being completed as expected by Product and Design- Mentor junior QA members in San Francisco, Nashville, and MendozaDevelop features and fix bugs for several Consumer features: - Skilled in Python using Django framework, Handlebars templates, and service oriented architecture (SOA). Lead two indirect staff on Support Triage team: - Set Objectives and Key Results (OKRs) and regularly check in on progress- Provide training on general testing and troubleshooting, using SQL databases, grepping logs and using Splunk, Git, and the Eventbrite API- Pair program on fixing bugs and writing tests

San Francisco, California, Us

Started as a Customer Support Representative, promoted to Associate, then Senior Associate. - Triaged bugs reported to Support team from users and assigned to Engineering team- Selected to lead six weeks of onboarding training for 25 hires in new Nashville, TN office- Provided feedback for user-interface and feature improvements to Product team- Resolved customer escalations from other team members via phone- Evaluated other team member’s phone calls and emails to provide quality feedback and coaching

- Supported annual “Lobby Day” event at US Capitol, corresponded with Hill staffers to arrange meetings with prominent members of Congress - Administered scholarship programs for Asian-Pacific youth interested in a career in law- Reconciled monthly financial transactions and budget- Wrote press releases on NAPABA's support of APA judicial nomination candidates

Us

- Researched and wrote legislative briefings on economic issues such as the local sale of Verizon landlines, net neutrality, and local Internet service providers. - Learned about the legislative process and conducted official Congressional correspondence with government agencies in DC on behalf of constituents and in support of district infrastructure improvements and appropriations. - Accompanied Congressman on official visits to constituent businesses in district.