Saheed Lawal Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• Ensuring customer service and administration duties are prompt and accurate to completion of relevant data within agreed service standards. • Proactively contributing to the completion of the team’s workload. • Exceeding weekly targets set in the team brief. • Maintaining growth in customer satisfaction while consistently improving our service quality • Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is clearly understood escalating issues were reviewed.• Coordinate with other departments to ensure all customer needs are met.• Developed strong relationships within senior staff and with key stakeholders. • Driving sales by identifying risks and issues impacting the overall deliverables and implementing solutions.

Portsmouth, England, United Kingdom

• Slashed customer dissatisfaction with faulty products and late store deliveries by 15% by conversing with our delivery representatives to guarantee products arrived on time. • Strong management of customer gift requests and promotions thus utilising my skills with Excel. • Liaised between the partner, client and product team to solve any issues and ensure campaign efficiency for new Samsung products. • Controlled content, product price updates and stock management for Samsung campaigns. • First point of contact for all customer escalations. • Replacement or faulty items dealt with efficiently within the tight deadlines therefore increasing customer satisfaction. • Ensuring monthly improvement on company’s KPI’s with compiling daily sales and store rejection reports for senior management. • Responsible for engaging with all customers about new Samsung products which developed by communication skills • Identified, solved and reported issues to the wider team ensuring issues were tracked and resolved. • Logged the priority and status of tasks reported internally and externally to ensure any revenue issues were solved. • Diminished the rise in refunds and replacements with the collaboration with internal and external business partners to develop our distinctive retail service proposition thus achieving sales excellence. • Maintained strong relationships with clients and suppliers of products via web chat and email communication. • Increased sales by 10% by liaising with all stores to register customer feedback, intricate analysis of store performances and ensuring a different range of Samsung products. • Orders tracked and delivered in a timely manner within customer safety regulations. • Excellent leadership skills while briefing employees on new products before release date. • Confidently working towards sale targets to reach bonuses• Acquire knowledge to know how Samsung is performing alongside its competitors.

London, England, United Kingdom

• Processed new orders through stock ordering systems. • Generating leads to implement business growth and learn and create more relationships.• Strong persuasion and negotiation skills, able to learn the interest of customer through intricate knowledge of products. • Dealt with customers in a friendly and sociable manner and assisted them with purchases. • Liaised with other members of the team to ensure tasks were completed quickly and to a high standard.• Managed stock levels and orders to ensure that we always had enough to meet demand.• Liaised with the local community for market research that was later used to launch products and services to meet their specific needs and demands.

Master Of Science - Ms, Civil Engineering, Merit

Bachelor'S Degree, Civil Engineering