Saheed Lawal Email & Phone Number

London Area, United Kingdom

London Area, United Kingdom

London, England, United Kingdom

• Ensuring customer service and administration duties are prompt and accurate to completion of relevant data within agreed service standards.
• Proactively contributing to the completion of the team’s workload.
• Exceeding weekly targets set in the team brief.
• Maintaining growth in customer satisfaction while consistently improving our service quality
• Respond efficiently to a range of external and internal customer enquiries ensuring that the information provided is clearly understood escalating issues were reviewed.
• Coordinate with other departments to ensure all customer needs are met.

Portsmouth, England, United Kingdom

• Slashed customer dissatisfaction with faulty products and late store deliveries by 15% by conversing with our delivery representatives to guarantee products arrived on time.
• Strong management of customer gift requests and promotions thus utilising my skills with Excel.
• Liaised between the partner, client and product team to solve any issues and ensure campaign efficiency for new Samsung products.
• Controlled content, product price updates and stock management for Samsung campaigns.
• First point of contact for all customer escalations.
• Replacement or faulty items dealt with efficiently within the tight deadlines therefore increasing customer satisfaction.

London, England, United Kingdom

• Processed new orders through stock ordering systems.
• Generating leads to implement business growth and learn and create more relationships.
• Strong persuasion and negotiation skills, able to learn the interest of customer through intricate knowledge of products.
• Dealt with customers in a friendly and sociable manner and assisted them with purchases.
• Liaised with other members of the team to ensure tasks were completed quickly and to a high standard.
• Managed stock levels and orders to ensure that we always had enough to meet demand.

Master Of Science - Ms, Civil Engineering, Merit

Bachelor'S Degree, Civil Engineering