• Developed & Launched a system to manage End to end customer cheque books i.e printing, delivery, shredding vendor management etc.for approx. 1300 Branches • Developed & launched system to process and monitor Locker rentals, dormancy communication, unclaimed deposits and all other customer communications for Head office and Pan Pakistan Branches • Developed & launched system to process and monitor Welcome Packs for Liability and Consumer Finance customers for approx. 1300… Show more • Developed & Launched a system to manage End to end customer cheque books i.e printing, delivery, shredding vendor management etc.for approx. 1300 Branches • Developed & launched system to process and monitor Locker rentals, dormancy communication, unclaimed deposits and all other customer communications for Head office and Pan Pakistan Branches • Developed & launched system to process and monitor Welcome Packs for Liability and Consumer Finance customers for approx. 1300 Branches • Monitor and resolve customer complaints • Liaise with law enforcement agencies for queries and cases pertaining to my area of responsibility • Develop and monitor Digital archiving of all CPU documentation including Account opening forms, Branchless Banking documents etc. • Ensure implementation of Regulatory guidelines pertaining to my area of responsibilities • Developed and finalized SOPs and SLAs for Depts. under my responsibility Show less

• Security Stationery; delivery and printing for Pan Pakistan Branches, vault management and stock maintenance• Supervisor Centralized Cheque Book Department• Ensure implementation of Regulatory guidelines pertaining to my area of responsibilities • Coordinate with all relevant stakeholders for smooth and efficient processing • Liaise with Internal and Regulatory Audit teams

• Account Opening and data capturing of liability accounts• Supervisor Centralized Cheque Book Department• Security Stationery; delivery and printing for Pan Pakistan Branches, vault management and stock maintenance

Data inputting Supervisor January 2001 to July 2002