A dedicated customer service professional with a proven track record of delivering exceptional service and ensuring impeccable customer satisfaction. Proficient in multitasking, and coordination, and adept at POS management, cash handling, and documentation.Areas of expertise including but not limited to: Freight Management Expertise:Skilled in utilizing freight management software, including AFM, and proficient in e-manifest creation. Experienced in efficiently coordinating and optimizing freight operations.Communication and Negotiation Skills:Known for strong communication and negotiation skills, ensuring seamless interactions with customers, vendors, and team members. Capable of resolving issues promptly to enhance overall customer experience.Advanced Computer Skills:Highly proficient in MS Word, Excel, PowerPoint, Outlook, and email systems. Technologically adept with a keen ability to leverage technology for improved operational efficiency.Logistics Proficiency:Familiar with load boards such as Load Link and DAT, contributing to effective load planning and transportation logistics. Possessing a keen understanding of the intricacies of the transportation industry.