Sahil Handa Email & Phone Number

Noida, Up, In

Noida, Uttar Pradesh, India

 Admin & Procurement Management • Handling Multi-Vendor Support, operations (24*7).• Managing Corporate as well as consumer segments customers.• Handling all IT assets and spares of any size and magnitude would be maintained & serviced across India with proper handling with care and in a time bound manner.Key offering to our customers: -1. Manpower Resourcing.2. Managed IT services.3. Provide support and selling products for the following OEM (HP, HPE… Show more  Admin & Procurement Management • Handling Multi-Vendor Support, operations (24*7).• Managing Corporate as well as consumer segments customers.• Handling all IT assets and spares of any size and magnitude would be maintained & serviced across India with proper handling with care and in a time bound manner.Key offering to our customers: -1. Manpower Resourcing.2. Managed IT services.3. Provide support and selling products for the following OEM (HP, HPE, Dell, Oracle-Sun, Super micro, Cisco etc)4. Purchasing of refurbished Spares.5. Provide quotes from vendors.• Closely monitor deals with the sales team. If necessary to negotiate a price, talk to the Vendor and get a good price as needed.• Raise PO and then generate invoices or start planning of products delivery in a time bound. Keeping average project cost to a minimum as per BoM shared by design team without compromising quality of the project.Updated pricing for all products on fortnightly basis and comparative analysis of costing for quarterly & yearly basis. Maintain business relations with OEM's & vendors. On-board new vendors.Maintain credit lines for major equipment’s for at least one to two months.Helping internal teams during QC visits at vendor factory.Real time updating of logistics movements for all on going sites.Maintain all records pertaining to purchase from both client and vendor side.Maintain all documents pertaining to quote updating and MIS.Billing of vendors & maintain all records pertaining to billing to all vendors.Maintain all taxation invoices and store them for any future information. Show less

Noida, Uttar Pradesh, India

 Human Resource & Payroll• Advertise job opportunities on social media platforms and job boards• Experience of HR Category and indirect sourcing• Study job descriptions and qualifications to determine applicant requirements.• Operated and maintained applicant tracking and candidate management systems• Develop recruiting strategies to identify qualified candidates and build the network.• Source and review applicants for technical positions within the… Show more  Human Resource & Payroll• Advertise job opportunities on social media platforms and job boards• Experience of HR Category and indirect sourcing• Study job descriptions and qualifications to determine applicant requirements.• Operated and maintained applicant tracking and candidate management systems• Develop recruiting strategies to identify qualified candidates and build the network.• Source and review applicants for technical positions within the company.• Pre-screened resumes before sending them to corporate hiring managers for consideration.• Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.• Handling whole Recruitment process like sourcing, selection, on boarding, meeting monthly target, Client engagement.• Team Handling, Client Coordination Recruitment Drive Employee Engagement Processing, Payroll Salary Breakup Attendance maintenance.• Dealing with third party vendors for hiring suitable candidates. Maintain internal database based on candidate's status, like selected, rejected, offered etc. for future requirements. Ability to handle volume recruiting in a fast paced, structured environment, adhering to strict deadlines and deliverable's. Developing and maintaining of database.• Attendance Maintenance and salary processing. Calculation of wages & incentives. Quality Management System• Updated office files daily and kept records organized.• Managed Daily rework and rejection report files and continuously updated and organized records with their monthly and yearly analysis to deliver exceptional guest relations by welcoming visitors warmly and offering immediate assistance.• Develops and executes audit plans and participates in Daily Quality Review Meeting.• Plan and organize training schedule.• Provided support in establishing and putting in use continuous improvement programs and support shop-floor improvement process, and preparation of internal and external audits Show less

Noida, Uttar Pradesh, India

Project : HPE Pointnext North Region • Handling HPE North-1, server product operations (24*7).• Managing Corporate as well as consumer segments customers for HPE products. • Handling onsite engineer support and customer technical escalations on server (ML, DL, BL, storage Series)• Managing Installation of new HPE server.• Monitoring the overall functioning of processes, reviewing operational & improvement areas and implementing adequate measures to maximize customer… Show more Project : HPE Pointnext North Region • Handling HPE North-1, server product operations (24*7).• Managing Corporate as well as consumer segments customers for HPE products. • Handling onsite engineer support and customer technical escalations on server (ML, DL, BL, storage Series)• Managing Installation of new HPE server.• Monitoring the overall functioning of processes, reviewing operational & improvement areas and implementing adequate measures to maximize customer satisfaction level.• Managing manpower development, Compliance & Capacity for Handling call volume.• Interacting with HPE technical call center for escalated calls.• Maintaining and sharing the daily open call reports with HPE.• Monitor and follow-up the spares requirements with HP Logistics for ensuring the calls closer in TAT.• Closely monitor high ageing and escalated calls to help the team for resolution.• Monitoring Engineer productivity and skill set.• Handling HPE North-1, Server forward and reverse Logistics.• Closely monitoring the overall of forward and reverse Logistics for ensuring the part closer in TAT.• Maintaining and sharing the daily basis WIP- reverse logistics (Pickup done vs pickup not done) reports with HPE.• Maintaining weekly trend of inventory pending >7days TAT parts at customer site.• Monitor and maintaining BFT parameter (E2E, RR, PPMC, PMMS, NPS, FHT).• Responsible for analyzing the TCE (SLA / BFT & other Metrics) daily, weekly and monthly reports.• Responsible for analyzing monthly billing as per SLA, CSO uploading in share point, cases logged vs closed.• Location North-1 Onsite Support (UPE, UPW, UK and MP) Show less

Noida, Uttar Pradesh, India

Project- Reliance Jio• Managing resource providing to clients, coordinating workforce team of 30+ and expertise into project manager role& customer relationship management.• FMS Support & RE attendance support Pan India (Reliance Jio), Back up arrange in absence of RE.• Assigned tickets to field engineer for Domain failure, Network, Router, Laptop, Printer, Scanner& Desktop related calls and resolved the issue by the help from technical team RJIO.• Maintaining and sharing the… Show more Project- Reliance Jio• Managing resource providing to clients, coordinating workforce team of 30+ and expertise into project manager role& customer relationship management.• FMS Support & RE attendance support Pan India (Reliance Jio), Back up arrange in absence of RE.• Assigned tickets to field engineer for Domain failure, Network, Router, Laptop, Printer, Scanner& Desktop related calls and resolved the issue by the help from technical team RJIO.• Maintaining and sharing the daily open call reports with RJIO.• Closely monitor high ageing and escalated tickets to help the team for resolution.• IF required replacement of part quotation shared with concern department of RJIO.• Responsible for analyzing monthly billing as per SLA, cases logged vs closed. Project- HPE Enterprise• Managing Corporate as well as consumer segments customers for HPE products. • Handling onsite engineer support and customer technical escalations on server (ML ,DL ,BL, storage Series)• Managing Installation of new HPE server.• Monitoring the overall functioning of processes, reviewing operational & improvement areas and implementing adequate measures to maximize customer satisfaction level.• Managing manpower development, Compliance & Capacity for Handling call volume.• Interacting with HPE technical call center for escalated calls.• Maintaining and sharing the daily open call reports with HPE.• Monitor and follow-up the spares requirements with HP Logistics for ensuring the calls closer in TAT.• Closely monitor high ageing and escalated calls to help the team for resolution.• Monitoring Engineer productivity and skill set.• Monitor and maintaining BFT parameter (E2E, RR, PPMC, PMMS, NPS, FHT).• Responsible for analyzing the TCE (SLA / BFT & other Metrics) daily, weekly and monthly reports.• Responsible for monthly billing as per SLA, CSO uploading in share point, cases logged vs closed.• Onsite Support (UPE, UPW, UK, MP, CG, WB, Bihar, Jharkhand &Bhubaneshwar) Show less

Delhi, India

• Managing corporate customers for HPE warranty server products.• Daily basis alignment of engineers at customer site and take updates and share with respective team.• Monitoring the overall functioning of processes, reviewing operational & improvement areas and implementing adequate measures to maximize customer satisfaction level.• Managing manpower development, Compliance & Capacity for Handling call volume.• Generate timely and accurate open cases report for analysis… Show more • Managing corporate customers for HPE warranty server products.• Daily basis alignment of engineers at customer site and take updates and share with respective team.• Monitoring the overall functioning of processes, reviewing operational & improvement areas and implementing adequate measures to maximize customer satisfaction level.• Managing manpower development, Compliance & Capacity for Handling call volume.• Generate timely and accurate open cases report for analysis creating report and presenting it to the concern department.• Responsible for analyzing the TCE (SLA & other Metrics) daily, weekly and monthly reports& presenting it to the concern department.• Location North Onsite Support (NCT_New Delhi, Gurgaon, Chandigarh, PHJ & Himachal Pradesh) Show less

Noida, Uttar Pradesh, India

• Managing corporate customers for HP warranty products. • Handling North India onsite engineer support and customer technical escalations on laptops, desktops, printers.• Responsible for end to end KCI/H (Keeping customers informed/handhold).• Responsible for D-SAT, Root cause analysis.• Responsible for analyzing the TCE (SLA & other Metrics) daily, weekly and monthly reports& presenting it to the concern department.• Responsible to maintain relationship with Corporate… Show more • Managing corporate customers for HP warranty products. • Handling North India onsite engineer support and customer technical escalations on laptops, desktops, printers.• Responsible for end to end KCI/H (Keeping customers informed/handhold).• Responsible for D-SAT, Root cause analysis.• Responsible for analyzing the TCE (SLA & other Metrics) daily, weekly and monthly reports& presenting it to the concern department.• Responsible to maintain relationship with Corporate Clients. Show less

Noida, Uttar Pradesh, India

Noida, Uttar Pradesh, India

Bachelor Of Arts - Ba

Computer Applications, A+

One year software computer course from BITI Institute of Education in 2009

Bachelor Of Arts - Ba

Graduated (B.A) from Shobhit University, Meerut , affiliated to Uttar Pradesh (Govt)