Lakshman Sahith Bijjala Email & Phone Number

Greater Sudbury Metropolitan Area

Greater Sudbury Metropolitan Area

Drove $270K in sales across the technology, furniture, wireless network, and copy center departments, surpassing targets and increasing the STPP and Tech easy attach rate.Managed a team of 14 associates, formed and mentored 3 teams, and trained 8 associates over an 8-week period.Recognized for active participation in the October Software Attach Contest - Norton Nudge Spark Session and Knowledge Checks. Demonstrated high engagement and received appreciation for contributions, highlighting dedication to continuous learning and professional development.

Greater Sudbury Metropolitan Area

Achieved second place in Canada for sales of Triangle MasterCard across Kognitive Sales Solution, with 84 card sales and a Plastic First Usage (PFU) rate of 57% .Drove a 45% PFU rate in Northern Ontario, significantly contributing to an increase in the company average from 22% to 27%.Expanded business operations from 70 to 180 hours per week with Canadian Tire Bank by adding 4 teammembers for 3 new locations, while managing and mentoring 7 associates and successfully training all 7.Achieved 600 sales through targeted strategies addressing customer pain points, consistently ranked in the top 5% of performers for delivering exceptional results with clear communication and customer-focused techniques.

Hyderabad, Telangana, India

Handled over 3,000 customer interactions and 10,000 escalations, resolving 93% of issues with a positiveresponse rate, consistently ranking in the top 10% of performers.Led a team of 18 associates, formed and mentored 4 teams as an SME, and trained 75 associates on advanced troubleshooting techniques and customer service protocols.Enhanced customer satisfaction by implementing ”Amazon Contact Tenets” and utilizing technical expertise for complex issue resolution.Introduced a Gemba walk initiative, reducing After Call Work (ACW) time from 90 to 60 seconds, boostingproduction efficiency for 1,200 associates averaging 40 contacts daily.

Hyderabad, Telangana, India

Managed a business with an annual turnover of $4.5 million USD and a production capacity of 36,000 tons of metal, overseeing procurement, operations, and supplier negotiations to maximize efficiency.Supervised 40 employees, trained 3 new hires, and ensured efficient production aligned with seasonal demand.Maintained strong relationships with 4 major companies and various small business owners to ensure consistent supply and smooth operations.Implemented continuous improvement initiatives, reducing procurement expenses and enhancing operational efficiency through root-cause analysis and regular procurement reporting.

Hyderabad, Telangana, India

Master'S Degree, Computational Science

Bachelor Of Technology - Btech, Information Technology

Activities and Societies: Divisional Vice President, STREET CAUSE VJIT in academic year 2016-2017 Zonal News Reporter of ELYUXEN student.