Experienced IT Administrator with a robust background in advanced technical support, network infrastructure management, and Active Directory administration. Skilled in resolving complex hardware and software issues, optimizing system performance, and ensuring security protocols compliance. Proficient in virtualization support, utilizing ServiceNow for efficient IT service management, and maintaining comprehensive documentation. Strong in collaborating with senior technicians to enhance operational efficiency and deliver exceptional user support.Expertise includes:• Skilled in managing network infrastructure, including configuration, optimization, and troubleshooting of routers, switches, firewalls, and VPNs to ensure seamless connectivity and security for organizational operations.• Extensive knowledge of AWS services (EC2, S3, SQS, Lambda, API Gateway, RDS, ECS, VPC, Route 53, CloudWatch) for scalable cloud solutions.• Proficient in Python, C++, SQL for programming solutions and data management.• Competent in Linux and Windows operating systems, Microsoft Suite (Word, Excel, Outlook, Visual Studio Code).• Utilizing AWS CLI for provisioning, deployment, and administration tasks.• Experience in clean code writing with meticulous documentation.• Background in electrical hardware design, testing, and troubleshooting.• Strong communication skills fostering collaboration across diverse teams.