Highly motivated IT professional with several years of experience in ITIL and Microsoft Outlook processes, specializing in leading the teams for Remote Desktop Support and Service Desk / Active Directory administration. Having strong experience with ITSM tool like Service Now and BMC Remedy. Strong exposure to incident, problem management process for providing resolutions. An effective communicator & team player who always believes that nothing is impossible to achieve. Looking forward for challenging opportunities where I can make use of my existing skills set and develop further.