Sai M Email & Phone Number

Middletown, Pa, Us

United States

Enhanced team velocity through efficient Agile practices and sprint optimizations.Reduced time-to-market by implementing streamlined backlog grooming and sprint planning processes.Improved stakeholder satisfaction scores through regular feedback gathering and prioritization sessions.Led cross-functional team development initiatives resulting in specific outcomes, e.g., increased collaboration, and knowledge sharing.Implemented risk management strategies that reduced project risks and ensured on-time deliveries.Successfully integrated Agile methodologies with Waterfall processes, resulting in improved project adaptability].Tailored Agile practices to fit hybrid project requirements, optimizing resource allocation and project workflows.Implemented metrics-driven decision-making processes, improving project visibility and enabling data-driven optimizations.Managed seamless transitions between Agile and non-Agile phases, ensuring continuity and minimizing disruptions.Led change management initiatives that improved team adaptability and responsiveness to evolving project needs.

Hyderabad, Telangana, India

Led a Team of Delivery Customer Support Associates, ensuring the delivery of exceptional local customer service for Amazon Logistics Delivery Stations. Role Involved in making informed decisions in ambiguous situations and fostering positive working relationships within the team and across multiple departments.• Managed a remote team of 15-20 Delivery Customer Support Associates for Amazon’s Shipping & Delivery Support (SDS)• Led Weekly goal assessments to bridge performance gaps, ensuring alignment with organizational Objectives. • Established and maintained strong relationships with delivery stations across multiple locations. • Implemented performance management strategies to optimize team performance and foster continuous development of direct reports.• Collaborated with key support functions, Including Delivery Station Operations, Program Manager, Recruiting, and Human Resources. • Conducted in-depth analyses of performance trends and data reporting to identify opportunities for improvement. • Proactively engaged in process improvement initiatives to enhance service levels (SLS) and Quality of performance. • Actively Participated in DSL projects and committees, contributing to operations Excellence. • Demonstrated adaptability and decisiveness in making informed decisions amid ambiguity.• Fostered team engagement and positive working relationships, contributing to the success of customer-centric initiatives. • Successfully managed the team remotely ensuring a strong presence at Amazon’s existing delivery stations. • Functioned as a Subject Matter Expert for trainees, providing comprehensive guidance and expertise, and documented reports to enhance organizational knowledge.

Master'S Degree, Project Management

Master Of Business Administration - Mba, Finance And Marketing