Saideep Shetty Email & Phone Number

Bengaluru, Karnataka, India

KEY ACHIEVEMENTS INCLUDE:• Reducing technical support-related tickets by 28% in 2023 and 26% in 2024 by effective Problem management and self-service.• Improving the First Contact Resolution% for the L1/L1.5 Service Desk from 70% to 86% within 12 months.• Reducing the number of customer escalations and DSAT on Agent product knowledge by 51% in 2024.• Onboarding 3 major tools (Swish.AI, Aternity, ServiceNow workspace) for Intel Corp, enhancing the Service Desk's troubleshooting capabilities and operational decisions.

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Subject matter expert-OSD TAC at Intel corp.

Bengaluru, Karnataka, India

1)Lean Six Sigma green belt | Process specialist at Infosys grp2)Ensuring flawless service, quicker response to solve business issues and meet customer needs3)IT Support Specialist at Intel corp.

Pune Area, India

1)Manage the coordination and overall integration of technical activities in New vehicle development project.2)Determine root causes of failures using statistical methods and recommend changes in designs or processing methods using LEAN SIX SIGMA methodology3)Incorporate new methods and processes to improve existing operations in SUPPLY CHAIN OPERATIONS.4)Prepare documentation for new manufacturing processes or engineering procedures.5)Apply continuous improvement methods such as lean manufacturing to enhance manufacturing quality, reliability, or cost-effectiveness.6)Design layout of equipment or workspaces at the Kitting Trolley Loading Station to achieve maximum efficiency.

Jaipur Area, India

Pursued Bachelor's degree in Automobile Engineering especially passionate in subjects like Electric and Hybrid Vehicle Technology, I. C engines, Transmission systems, Chassis system, Brakes, Vehicle Dynamics, Autotronics and safety systems, Vehicle Service operations, Heat transfer, Catia, Autodesk Inventor and Autocad.

Jaipur Area, India

1)Lead a Team of 6 and Informed fellow students about job application details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.2)Contact job applicants to inform them of the status of their applications.3)Analyze employment-related data and prepare required reports.4)Working within a team environment. 5)Collaborating with team members, supervisors, and other departments within Manipal university. 6)Communicating with fellow students, Manipal Group staff, i.e. Coordinators, Placement cell, host teachers, test supervisors, etc. 7)Attentive to accuracy and detail. 8)Distributing and maintaining information regarding field placement. 9)Exhibiting professional conduct, interaction, and communication as a representative of the organization and the department.

Mumbai Area, India

1)Craft and update job descriptions2)Organize candidates’ data (e.g. resumes, assignments and contact details) in internal databases3)Perform background and reference checks4)Coordinate interviews and contact applicants, as needed5)Assist with new hire onboarding (e.g. preparing the necessary paperwork and scheduling training's

Paris Area, France

Received a fully college funded scholarship for the course of Automotive design which mainly focused on subjects like Heat transfer, Computational fluid dynamics, CATIA V5 etc

Bachelor'S Degree, Automotive Engineering Technology/Technician, 8.8

Bachelor'S Degree, Automobile/Automotive Mechanics Technology/Technician

Activities and Societies: Working on softwares like STAR CCM+ v13.06,Simcentre Amesim,Abaqus 2018,CATIA V5.Working on Missile project.

Senior Secondary School, High School/Secondary Diplomas And Certificates

Activities and Societies: Received the Award for the Best Athlete of the year 2013-2014 for events like Shot put,Discuss throw,Javelin.