Saideep Shetty Email & Phone Number

Thane, Maharashtra, India

Managed complex research technician issues and escalated concerns, enhancing office efficiency.Oversaw client correspondence, record tracking, and data communication.Led special projects and delivered effective problem-solving solutions.Ensured professional handling of all client requirements and inquiries by directing calls to the appropriate departments.Consistently met performance goals by resolving an average number of inquiries each week.Improved technician satisfaction ratings through efficient resolution of on-site technical issues.Adeptly diffused situations by listening to concerns and implementing solutions.

Navi Mumbai, Maharashtra, India

Technical Troubleshooting: Resolved complex network issues and conducted detailed research and analysis to optimize contract renewals and improve service efficiency.Proactive Risk Management: Implemented equipment checks, route optimization, and training simulations, significantly reducing the need for technical revisits and conserving company resources.Data Analysis & Forecasting: Led projects such as the NPS Surrogate, conducting in-depth analysis of employee and customer interactions to refine business forecasts and enhance service delivery.Service Monitoring & Optimization: Monitored service pack usage, managed low balance notifications, and ensured uninterrupted service delivery through strategic planning and technical oversight.