Saifeddine Khouja Email & Phone Number

Washington, DC, US

Washington, District Of Columbia, United States

• spearheaded the SOC 2 Type 2 compliance initiative, ensuring continuous adherence to compliance standards.
• Directed the implementation of a risk-based security strategy.
• Continuously maintained and refined organizational policies and procedures to meet compliance requirements and customer expectations.
• Identified, acquired, and deployed tools to address security gaps, continuously improving the organization’s security posture and response capabilities.
• Collaborated with senior management to identify key performance indicators (KPIs) and develop plans for ongoing reporting.
• Managed the organization's vulnerability management program, ensuring timely remediation of risks.

Washington, District Of Columbia, United States

• Collaborated with the CTO and CSO to scope and implement the NIST 800-53 and other NIST Special Publications (SPs) as a control framework, establishing LogicNets’ formal security program.
• Played a key Role in Business Continuity, Disaster Recovery, and Incident planning and testing.
• Engaged with internal and external customers to enhance the company’s hosting solutions.
• Worked with different stakeholders to address identified vulnerabilities.
• Configured, implemented, and maintained security and monitoring tools.
• Conducted internal audits on critical infrastructure segments to identify suspicious behavior or security weaknesses.

Rockville, MD

• Builds, maintains, supports, and manages IT infrastructure for federal and state client projects, ensuring full functionality of all networks, servers, software, cloud solutions, and hybrid systems.
• Architected and led corporate transition from on-site data center to AWS cloud, improving system scalability and elasticity, as well as saving up to $100K in future overhead expenses.
• Architected remote Datacenter Migration for IBM Blades to Nutanix AHV (Hyperconverged)
• Manage and audit deployed group policies and infrastructure services (DC, DNS, DHCP…), assessing outcomes and remedying problematic areas to ensure system security and reliability.
• Coordinate with different teams to configure monitoring probes and alerts
• Coordinate with security and network teams to ensure secure, and reliable implementation on CRs

Rockville, MD

• Build server VMs in both Hyper-V and VMWare environments
• Troubleshoot software and connectivity issues in servers
• Troubleshoot hardware issues and coordinate with vendor to resolve outrages within the SLAs
• Served as an escalation point for helpdesk support tickets
• Manage Active Directory Users and Computers.
• Manage and troubleshoot issues related to exchange and office 365

Huntington, West Virginia Area

• Using ASP.NET and Structured Query Language (SQL) server, developed and maintained client web applications.
• Developed training website for clients that provided access to frequently asked questions and documentation, reducing call volume and increasing client satisfaction.
• Provided client support: installed and configured SharePoint for clients; trained clients on software; developed data reports; and held monthly status calls to gather feedback and requests.
• Developed and delivered the West Virginia Community Corrections Information System, providing the state with the ability to automatically generate reports and streamline the interview process.

Huntington, West Virginia Area

• Managed IT functions: set up and supported the computer labs, maintained infrastructure, streamlined and documented processes, and updated the website.
• As part of the health informatics program launch, researched similar programs, wrote accreditation document, and installed IT solutions needed to support implementation.

Huntington, West Virginia Area

• As a member of Windows system administration team, created user profiles and email accounts, managed SharePoint, and built and configured servers and virtual machines.
• Delivered university-wide IT support that included repairing systems, re-imaging computers, and troubleshooting connectivity issues.

Huntington, West Virginia Area

• Supported IT systems, managed website, and maintained and backed up servers, ensuring technical system stability and availability for end users.
• Developed web application that allowed tutors to check in and out, tracked tutors’ working hours, showed students which tutors were available, improving the booking system.

Master Of Science (M.S.), Technology Management, 3.90

Activities and Societies: Vice President of the International Student Organization ISO

Bachelor Of Science (B.S.), Software Development, 3.01

Activities and Societies: ISO Vice President: I was honored to be the International Students Organisation's Vice President.

Associate'S Degree, Industrial Computer Science, 3.25

Activities and Societies: co-founder and member of the Robotic Club

High School Degree, Mathematics