1. Managed expatriate affairs, ensuring regulatory compliance and accommodation safety. Facilitated housing arrangements, maintained employee relations, and coordinated health check-ups including FOMEMA screenings.2. Established and maintained a leave tracking system using manual methods and the NIGEN system. Ensured accurate records and compliance, communicated leave balances and discrepancies to team leaders, and facilitated informed decision-making.3. Managed administrative tasks including monitoring staff birthdays, coordinating interviews, facilitating orientations, and verifying health and safety certificates. Demonstrated strong organizational skills and attention to detail to support daily operations.4. Addressed employee HR inquiries, managed reports in compliance with PERKESO regulations, assisted in payroll preparation with data on absences and leaves, and kept updated on staff promotions.

1. Assisting with daily arrival and departure at the club lounge as well as managing arrangement oftransportation in order to ensure smooth guest experience.2. Able to handle guest complaints with calmly and sincerely3. Replying email as soon as possible4. Managing online and telephonic bookings and verifying guests payment method5. Following telephone etiquette6. Schedule follow-up appointments

1. Provide guests with general information about the hotel and surrounding area2. Provides information about hotel services to guests.3. Stay up to date regarding any changes or promotion