Saiful Islam Email & Phone Number

Zallaq, Southern Governorate, Bahrain

Collaborate closely with the Outlet Manager to oversee the daily operations of Majlis Al Fijiri, implement personalized guest engagement strategies to ensuring a superior level of guest service and satisfaction.Spearheaded initiatives to elevate customer service and satisfaction, handling guest complaints and concerns and fostering positive guest experiences.Implement and maintain high standards of cleanliness, hygiene, and safety protocols, ensuring compliance with health… Show more Collaborate closely with the Outlet Manager to oversee the daily operations of Majlis Al Fijiri, implement personalized guest engagement strategies to ensuring a superior level of guest service and satisfaction.Spearheaded initiatives to elevate customer service and satisfaction, handling guest complaints and concerns and fostering positive guest experiences.Implement and maintain high standards of cleanliness, hygiene, and safety protocols, ensuring compliance with health regulations and creating a welcoming environment for guests.Implement effective communication channels, resulting in improved staff coordination and enhanced efficiency during peak hours.Supervise and lead the lobby team, effectively managing schedules, providing training, conduct regular performance evaluations, recognizing and addressing areas for improvement to enhance service standards.Implement efficient inventory management, minimizing waste and optimizing stock levels.Collaborated with the Lounge Manager to develop and implements new menus, introducing innovative offerings and optimizing pricing strategies.Played a key role in planning and executing successful specials events and promotions, contributing to increased customer engagement and revenue. Show less

Bahrain

Orchestrated the day-to-day operations of the lobby lounge and all day dine in restaurant, ensuring smooth daily operations and exceptional guest experiences.Oversee staff scheduling, training and development, fostering a positive work environment and promoting a culture of excellence in customer service.Conduct regular pre-shift briefing to communicate daily specials, promotions, and service expectations, resulting in a more informed and motivated team.Conducted regular… Show more Orchestrated the day-to-day operations of the lobby lounge and all day dine in restaurant, ensuring smooth daily operations and exceptional guest experiences.Oversee staff scheduling, training and development, fostering a positive work environment and promoting a culture of excellence in customer service.Conduct regular pre-shift briefing to communicate daily specials, promotions, and service expectations, resulting in a more informed and motivated team.Conducted regular training sessions for new baristas and staff, focusing on service standards, product knowledge, and interpersonal skills. Implemented ongoing development initiatives to enhance team competencies.Worked closely with the kitchen, housekeeping, and front desk teams to ensure smooth coordination of services. Monitor and managing proper inventories by requisitioning and replenishing all the food, beverages & general items supplies and maintenance of equipment.Ensure to follow cash handling procedures and cash register policies of the brand. Show less

Capital Area, Bahrain

Lead and manage the coffee service team in a busy lobby lounge, overseeing daily operations and maintaining high standards of quality in beverage preparation.Act as a mentor of junior barista develop and execute barista training programs, providing guidance on skill development on latte art to ensure consistent excellence in coffee preparation, customer service, and adherence to brand standards.Create a warm and welcoming atmosphere for guests, actively engaging with customers… Show more Lead and manage the coffee service team in a busy lobby lounge, overseeing daily operations and maintaining high standards of quality in beverage preparation.Act as a mentor of junior barista develop and execute barista training programs, providing guidance on skill development on latte art to ensure consistent excellence in coffee preparation, customer service, and adherence to brand standards.Create a warm and welcoming atmosphere for guests, actively engaging with customers to understand their preferences and provide personalized recommendations.Implement and enforce health and safety standards, ensuring compliance with sanitation regulations and creating a clean and inviting environment for guests.Collaborate with the beverage manager to curate and update the drinks menu, implement signature drinks, introducing seasonal offerings and specialty drinks to enhance the guest experience.Monitor and manage inventory levels of coffee beans, syrups, teas and other related items, implementing efficient stock control measures to minimize waste and optimize costs.Lead by example in providing exceptional customer service, handling customer inquiries, and addressing concerns to ensure a positive and memorable experience.Oversee the maintenance of coffee equipment, coordinating with vendors for repairs and replacements, ensuring optimal functionality and minimizing downtime. Show less

Bahrain

Execute and perfect intricate coffee brewing methods, including pour-over, Chemex, AeroPress, and espresso, showcasing expertise in delivering high-quality coffee beverages.Provide leadership and guidance to a team of baristas, overseeing daily operations, and ensuring adherence to the company's exacting standards for flavor, presentation, and customer service.Conduct in-depth coffee tastings and training sessions for staff to enhance their palate and elevate the overall coffee… Show more Execute and perfect intricate coffee brewing methods, including pour-over, Chemex, AeroPress, and espresso, showcasing expertise in delivering high-quality coffee beverages.Provide leadership and guidance to a team of baristas, overseeing daily operations, and ensuring adherence to the company's exacting standards for flavor, presentation, and customer service.Conduct in-depth coffee tastings and training sessions for staff to enhance their palate and elevate the overall coffee experience for customers.Collaborate with the coffee shop manager to curate and rotate the coffee bean selection, introducing single-origin and specialty blends to cater to diverse customer preferences.Create visually appealing and Instagram-worthy latte art, enhancing the overall presentation and social media visibility of the coffee shop.Manage the coffee shop's equipment, including regular maintenance, troubleshooting, and coordination with suppliers for repairs or replacements, ensuring seamless operation.Champion a customer-centric approach, actively engaging with patrons to understand their preferences, educate them about coffee origins, and tailor recommendations based on individual tastes.Implement efficient inventory management practices, minimizing waste, and ensuring optimal stock levels of coffee beans, syrups, and other supplies.Contribute to the development of new menu items and seasonal offerings, staying abreast of industry trends and incorporating innovative ideas into the coffee shop's offerings. Show less

Amwaj, Muharraq Governorate, Bahrain

Craft and serve high-quality espresso-based beverages, maintaining the precision and finesse required for a fine-dining atmosphere.Provide personalized and attentive service to restaurant patrons, understanding individual preferences and delivering a tailored coffee experience.Uphold the highest standards of cleanliness and organization in the coffee station, contributing to the overall aesthetics and ambiance of the restaurant.Maintain expertise in coffee brewing… Show more Craft and serve high-quality espresso-based beverages, maintaining the precision and finesse required for a fine-dining atmosphere.Provide personalized and attentive service to restaurant patrons, understanding individual preferences and delivering a tailored coffee experience.Uphold the highest standards of cleanliness and organization in the coffee station, contributing to the overall aesthetics and ambiance of the restaurant.Maintain expertise in coffee brewing techniques, adjusting grind settings, and extraction times to optimize flavour profiles according to different coffee beans.Engage with customers to educate them about the origin and flavor profiles of the coffee beans, enhancing their appreciation for the beverage.Collaborate with the restaurant manager to coordinate coffee service timing with the overall dining experience, ensuring seamless integration into the meal service.Manage inventory of coffee-related supplies, including beans, syrups, and other condiments, ensuring optimal stock levels for uninterrupted service.Maintained a clean and organized coffee station, contributing to the café's reputation for excellence in hygiene and presentation. Show less

Bachelor Of Commerce - Bcom, Accounting And Business/Management, A

High School Diploma, High School/Secondary Diplomas And Certificates, A