Saiful Islam is a Customer Services at Dubai Health.
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Telephone OperatorDubai Health Oct 2018 - PresentDubai, United Arab EmiratesMy roles and responsibilities, including:1. **Call Routing**: Directing incoming calls to the appropriate department or extension.2. **Providing Information**: Offering information about services, hours of operation, or company details to callers.3. **Customer Assistance**: Assisting callers with inquiries or issues, ensuring they receive the help they need.4. **Maintaining Records**: Keeping logs of calls, messages, and any relevant information for future reference.5. **Handling Emergency Calls**: Prioritizing and routing emergency calls to the appropriate emergency services.6. **Managing Communication Equipment**: Operating and maintaining telephone systems and equipment.7. **Transferring Calls**: Connecting callers with other departments or external lines as needed.8. **Taking Messages**: Recording messages for individuals who are unavailable to take calls.9. **Ensuring Customer Satisfaction**: Providing a positive experience for callers through effective communication and assistance.10. **Technical Support**: Troubleshooting minor technical issues related to telephone systems. -
Admin AssistantModern Calligrapher Llc Oct 2017 - Oct 2018Dubai, Dubai, United Arab EmiratesI played a crucial role in ensuring the smooth operation of my organization. Their general responsibilities include:1. **Clerical Support**: Performing tasks such as filing, data entry, and managing documents to keep records organized.2. **Scheduling**: Managing calendars, scheduling appointments, and coordinating meetings for executives or teams.3. **Communication**: Acting as a point of contact for internal and external communications, including answering phone calls, responding to emails, and handling inquiries.4. **Office Management**: Assisting in maintaining office supplies, equipment, and facilities to ensure a functional workspace.5. **Report Preparation**: Compiling and preparing reports, presentations, and correspondence as needed.6. **Data Management**: Maintaining databases, tracking information, and ensuring data accuracy.7. **Customer Service**: Providing assistance to clients or customers and addressing their needs or concerns.8. **Event Coordination**: Organizing company events, meetings, or conferences, including logistics and catering.9. **Confidentiality**: Handling sensitive information with discretion and maintaining confidentiality.10. **Team Support**: Assisting team members with various tasks and projects to facilitate collaboration and productivity.
Saiful Islam Education Details
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Board Of High School & Intermediate Education Up, IndiaHigher Secondary School Examination (Hssc, Pre-Degree Qualification) -
Board Of High School & Intermediate Education Up, IndiaSecondary School Examination (Ssc, Matriculation)
Frequently Asked Questions about Saiful Islam
What company does Saiful Islam work for?
Saiful Islam works for Dubai Health
What is Saiful Islam's role at the current company?
Saiful Islam's current role is Customer Services.
What schools did Saiful Islam attend?
Saiful Islam attended Board Of High School & Intermediate Education Up, India, Board Of High School & Intermediate Education Up, India.
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Saiful Islam
Senior Security Engineer | Cissp | Iso 27001:2022 Li | ItilAbu Dhabi Emirate, United Arab Emirates1gmail.com -
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