Saiful Islam

Saiful Islam Email and Phone Number

Network and Infra Engineer @ aamarPay
Dhaka, BD
Saiful Islam's Location
Dhaka, Bangladesh, Bangladesh
About Saiful Islam

I am a Computer Science and Engineering graduate from Daffodil International University, Bangladesh, With a strong foundation in technical and operational tasks, I have gained valuable experience as a Support Engineer, NOC at Link3 Technologies Ltd. Currently, I am a key member of the Operation team at Soft Tech Innovation Ltd., where I leverage my skills to drive efficiency and support the company’s technological initiatives. My background in computer science, combined with hands-on experience in operations, allows me to contribute effectively to both the technical and operational aspects of my role.

Saiful Islam's Current Company Details
aamarPay

Aamarpay

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Network and Infra Engineer
Dhaka, BD
Website:
aamarpay.com
Employees:
34
Saiful Islam Work Experience Details
  • Aamarpay
    Network And Infra Engineer
    Aamarpay
    Dhaka, Bd
    View
  • Soft Tech Innovation Ltd
    Operational Specialist
    Soft Tech Innovation Ltd Nov 2022 - Present
    Uttara Thana, Dhaka, Bangladesh
    Responsibilities:Overseeing EMI processes, monitoring transactions, and analyzing activity to ensure smooth and secure operations.Handling refunds, chargebacks, dispute resolution, and filing reports on suspicious transactions to mitigate risks.Upholding compliance standards, supporting merchant onboarding, and liaising with banks to meet regulatory requirements.Preparing operational reports, providing customer and merchant support, and managing correspondence, including roster support.
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  • Link3 Technologies Limited
    Support Engineer, Noc
    Link3 Technologies Limited Mar 2019 - Nov 2022
    Banani, Dhaka, Bangladesh
    Responsibilities:Network Monitoring & Troubleshooting: Monitored network health, identified and resolved technical issues, and enhanced customer experience.Incident Management & Coordination: Managed incident tickets, handled escalations, and allocated tasks, collaborating with cross-functional teams to address and resolve network incidents.Reporting & Communication: Maintained accurate records, provided email correspondence, and contributed to ongoing improvements in network operations and customer support.
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Saiful Islam Education Details

Frequently Asked Questions about Saiful Islam

What company does Saiful Islam work for?

Saiful Islam works for Aamarpay

What is Saiful Islam's role at the current company?

Saiful Islam's current role is Network and Infra Engineer.

What schools did Saiful Islam attend?

Saiful Islam attended Daffodil International University, Dhaka College, Silonia High School, Feni.

Who are Saiful Islam's colleagues?

Saiful Islam's colleagues are Hasnahena Bristy, Rayhan Ahmed, Del H Khan, Md. Reshad Mollick, Ummey Tanzin Sultana, Rima Akter, Md. Abu Faiad.

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