Saima Kassam Email & Phone Number

Calgary, Alberta, Canada

- Lead and manage multiple deployment projects from initiation to completion, ensuring on-time delivery across various levels of complexity.- Drive hands-on project management by overseeing project planning, execution, and issue resolution, ensuring client needs are met with optimal outcomes.- Design and optimize client accounts for growth and.

Calgary, Alberta, Canada

- Ensured optimal operation and maintenance of specialized systems, programs, and tools supporting product and service delivery.- Collaborated with internal and external stakeholders and vendors to address planned changes, outages, or issues, mitigating their impact on project timelines and objectives.- Conducted comprehensive research on systems.

Calgary, Alberta, Canada

I was on a 6 month development burst to further round out my skill set- Demonstrated expertise in recruiting and HR processes, ensuring a high-quality experience for internal and external stakeholders.- Supported Talent Acquisition Partners by providing guidance to candidates and hiring leaders throughout the recruitment process, managing high volumes and.

Calgary, Alberta, Canada

- Served as a subject matter expert for retail banking products, MasterCard, and online systems, navigating the balance between policy and ensuring banking worked seamlessly for customers and team members.- Utilized tools and resources effectively, asking questions, translating information, and providing support to clients.- Thrived in complex situations.

Calgary, Alberta, Canada

- Excelled as an expert in retail banking products, MasterCard, and online systems.- Balanced policies while prioritizing what was right to enhance banking for customers and team members.- Efficiently utilized tools, asked questions, and supported team growth through information translation.- Thrived in complexity, sought creative solutions, prioritized.

Calgary, Canada Area

- Partnered with CSM/ABM to implement RFS Strategy within the service team, fostering collaboration and strategic alignment.- Contributed to branch operations, ensuring they met expectations; trained and mentored CSR’s for enhanced performance.- Ensured customer service staff possessed interpersonal skills and extensive product knowledge, promoting.

Calgary Westhills

- Enhanced customer relationships through insightful conversations, understanding needs, and facilitating goal achievement.- Transformed customer experience by introducing experts and educating on digital tools and resources.- Built and maintained customer relationships, delivering optimal customer service.- Developed internal partner relationships with.

Calgary, Canada Area

Eradicating poverty in the third world countries by sponsoring children through World Vision and Plan Canada

Dar-es-Salaam, Tanzania

- Assisted in the enrollment process for new students, providing guidance on application procedures, program requirements, and course selection.- Conducted student orientations and served as a tour guide, introducing new students to campus facilities, resources, and academic departments.- Mentored incoming students to facilitate their transition into.

Johannesburg, South Africa

- Managed all issues faced by international students, including medical aid coordination and accommodation arrangements.- Organized events and conferences to foster a sense of community among international students, alumni, professors, and staff.- Prepared daily reports on student issues and managed event budgets.- Acted as a liaison between.