With 10 years of experience in the banking sector, I currently serve as an Assistant Manager at NatWest, where I lead a dynamic team across Delhi and Chennai. My expertise spans payment domain management, automation, and STP enhancements, which have resulted in benefits exceeding £10 billion. I have hands-on experience with key banking software like Propay, Agile, and Swift, and specialize in optimizing processes, managing payments, and driving risk management. My role also includes leading projects in payment filtering, credit recovery, card settlements, and Bankline operations, consistently delivering transformative process efficiencies. As a certified Scrum Master, I thrive in managing cross-functional projects and team collaborations.Armed with an MBA in Marketing and International Business, and a BBA (Honors), I bring a strategic mindset to every challenge. My academic journey has fueled my passion for leveraging technology to revolutionize banking operations. I am driven by a commitment to continuous learning and innovation, which has shaped my approach to leading teams and optimizing processes.Looking ahead, I aim to deepen my role as a Scrum Master by leading more Agile-driven digital transformation projects that reshape the future of financial systems. I’m eager to expand my leadership scope, drive high-impact solutions in automation, and continue contributing to global banking innovations through cutting-edge project management and cross-functional teamwork.