Saikumar Jhingade Email & Phone Number

To provide information and reliable resolution of the most critical and highest impact problems for Microsoft's Azure cloud strategic corporate customers.Represent Microsoft and communicate with corporate customers via telephone, written email correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft Azure, and manage relationships with those customers.Receive escalated, technically complex critical mission or politically hot customer issues regarding Microsoft Azure, and maintain ownership of issue until resolved completely.Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code.Acquire & coordinate resources from other groups as needed to resolve customer issues.Manage hot site issues by setting customer expectations, devising action plans, being available 24x7 and professionally communicating to all parties involved.Share knowledge with other engineers and develop customer solutions efficiently.Ability to report software bugs and supportability concerns along with customer suggestions to the product teams.***Was recognized as Best support Engineer for kudos of Microsoft Update May, 2017 at Wipro Belapur

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  Bankatlal Badruka College For Information Technology

  Computer Science