Saima Samir Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

• Answer incoming telephone calls, emails, skype and WhatsApp queries from agents related to hotel, tours and transfers bookings. • Provide them with excellent customer service and all information requested.• Offer options for alternate hotels • Take care of online bookings• Escalate rate parity issues to contracting and sales team • Address the guest grievances promptly • Confirmation of hotel bookings and tours for guests for the duration of their stay.

Dubai, Uae

• Undertake quality assurance of data entry loading of colleagues in order to ensure accurate prices are delivered to customers.• For identified errors, arrange and provide the necessary training and coaching.• Analysis of Pre-Sale and Post-Sale errors to identify the root cause and provide solutions.• Resolving invoice or sale discrepancies with suppliers directly or escalating where required in order to ensure customer satisfaction and reduce potential for loss of revenue.• Circulation of error reports to higher management team.

Jumeirah Lake Towers

• Undertake quality assurance of data entry loading of colleagues in order to ensure accurate prices are delivered to customers.• Working directly with the database development team in order to share ideas for system developments to facilitate accurate and efficient data entry.• Database testing and bug identification of new system developments pre and post release.• Application of special offers and rate amendments into the database and reporting to the sales team those that provide value to customers and agents.

• Assignment and distributions of tasks and new booking queries to team members and ensuring all are processed within agreed timeframes.• Day-to-day supervision of reservation staff job performance. This includes implementation of new processes and procedures, providing training and any other duties as requested by the Reservations Manager.• Ensure that contracts are monitored for expiry dates and contracts are renewed in time to maximize opportunity to sell.• Drafting, negotiation, evaluation and execution of contracts.• Point of contact for customers to assist with contract queries and resolution and ensure happy customers.• Provide guidance and solutions on contract matters to the reservations team and other operational staff,• Monitor competitiveness of contracts and customer satisfaction. Suggest changes to higher management team where required.

Sharjah-Uae

• Assignment and distributions of tasks and new booking queries to team members and ensuring all are processed within agreed timeframes.• Ensure smooth operational work flow to deliver customer satisfaction.• Provide support and knowledge where required to meet the client’s requirements.• Handling the inbound bookings and group queries (inbound/outbound)• Stimulating a positive work attitude.• Prepare and maintain the monthly staff duty roster.

Sharjah-Uae

• Accurate and efficient entry of rates and packages into the Air Arabia Holidays database.• Update and circulate the monthly sales report• Negotiate new promotions, special rates or packages directly with suppliers.

Sharjah-Uae

• Liaise with travel trade local & international, corporate sector, airlines, shipping companies.• Oversee administration requirements of all the contracts & correspondence. • Coordinate with HR Manager regarding staff filing, visas, Payroll, staff tickets and general administration.

Sharjah-Uae

• Answer incoming telephone calls and emails from guests related to worldwide hotels bookings. Provide guests with excellent customer service and all information requested.• Confirmation of hotel bookings, air ticket packages and tours for guests for the duration of their stay.

Sharjah-Uae

• Answer incoming telephone calls and queries.• Maintain the daily cash account book.• Liaise with general Inquiries & telemarketing.• Follow-up pending payments and petty cash• Prepare vouchers, tracking sales records, set new sales targets and maintain the company’s profile.• Feed daily sales data and recording the daily sales report.• Update and manage schedules and appointments, prepare and circulate meeting agendas.

Lahore-Pakistan

• Handled daily correspondences • Scheduled meetings and Appointment, preparing meeting agendas• Updated office records and files

Lahore-Pakistan

• Introduction of designer brand to the market.• Creating awareness of the brand name.• Liaised with the supplier’s end to develop sales and keeping track of the sales record• Assisting in preparations for several Fashion Shows held during the introductory period.

Lahore-Pakistan

• Answer incoming telephone calls and queries.• Update and manage schedules and appointments.• Prepare and circulate meeting agendas.

Bachelor Of Arts, English, Pak Studies, Punjabi

2 Intermediate, English, Urdu, Islamic Stuides, Education, Civics

Activities and Societies: NATIONAL CADET COURSE (N.C.C.) & GIRLS GUIDE CADET CAMP TRAINING – YEAR 1993-1994 INSTITUTE: THE KENT TRAINEE.