Saima Samir Email & Phone Number

Dubai, United Arab Emirates

United Arab Emirates

• Answer incoming telephone calls, emails, skype and WhatsApp queries from agents related to hotel, tours and transfers bookings.
• Provide them with excellent customer service and all information requested.
• Offer options for alternate hotels
• Take care of online bookings
• Escalate rate parity issues to contracting and sales team
• Address the guest grievances promptly

Dubai, UAE

• Undertake quality assurance of data entry loading of colleagues in order to ensure accurate prices are delivered to customers.
• For identified errors, arrange and provide the necessary training and coaching.
• Analysis of Pre-Sale and Post-Sale errors to identify the root cause and provide solutions.
• Resolving invoice or sale discrepancies with suppliers directly or escalating where required in order to ensure customer satisfaction and reduce potential for loss of revenue.
• Circulation of error reports to higher management team.

Jumeirah Lake Towers

• Undertake quality assurance of data entry loading of colleagues in order to ensure accurate prices are delivered to customers.
• Working directly with the database development team in order to share ideas for system developments to facilitate accurate and efficient data entry.
• Database testing and bug identification of new system developments pre and post release.
• Application of special offers and rate amendments into the database and reporting to the sales team those that provide value to customers and agents.

• Assignment and distributions of tasks and new booking queries to team members and ensuring all are processed within agreed timeframes.
• Day-to-day supervision of reservation staff job performance. This includes implementation of new processes and procedures, providing training and any other duties as requested by the Reservations Manager.
• Ensure that contracts are monitored for expiry dates and contracts are renewed in time to maximize opportunity to sell.
• Drafting, negotiation, evaluation and execution of contracts.
• Point of contact for customers to assist with contract queries and resolution and ensure happy customers.
• Provide guidance and solutions on contract matters to the reservations team and other operational staff,

SHARJAH-UAE

• Assignment and distributions of tasks and new booking queries to team members and ensuring all are processed within agreed timeframes.
• Ensure smooth operational work flow to deliver customer satisfaction.
• Provide support and knowledge where required to meet the client’s requirements.
• Handling the inbound bookings and group queries (inbound/outbound)
• Stimulating a positive work attitude.
• Prepare and maintain the monthly staff duty roster.

SHARJAH-UAE

• Accurate and efficient entry of rates and packages into the Air Arabia Holidays database.
• Update and circulate the monthly sales report
• Negotiate new promotions, special rates or packages directly with suppliers.

SHARJAH-UAE

• Liaise with travel trade local & international, corporate sector, airlines, shipping companies.
• Oversee administration requirements of all the contracts & correspondence.
• Coordinate with HR Manager regarding staff filing, visas, Payroll, staff tickets and general administration.

SHARJAH-UAE

• Answer incoming telephone calls and emails from guests related to worldwide hotels bookings. Provide guests with excellent customer service and all information requested.
• Confirmation of hotel bookings, air ticket packages and tours for guests for the duration of their stay.

SHARJAH-UAE

• Answer incoming telephone calls and queries.
• Maintain the daily cash account book.
• Liaise with general Inquiries & telemarketing.
• Follow-up pending payments and petty cash
• Prepare vouchers, tracking sales records, set new sales targets and maintain the company’s profile.
• Feed daily sales data and recording the daily sales report.

LAHORE-PAKISTAN

• Handled daily correspondences
• Scheduled meetings and Appointment, preparing meeting agendas
• Updated office records and files

LAHORE-PAKISTAN

• Introduction of designer brand to the market.
• Creating awareness of the brand name.
• Liaised with the supplier’s end to develop sales and keeping track of the sales record
• Assisting in preparations for several Fashion Shows held during the introductory period.

LAHORE-PAKISTAN

• Answer incoming telephone calls and queries.
• Update and manage schedules and appointments.
• Prepare and circulate meeting agendas.

Bachelor Of Arts, English, Pak Studies, Punjabi

2 Intermediate, English, Urdu, Islamic Stuides, Education, Civics

Activities and Societies: NATIONAL CADET COURSE (N.C.C.) & GIRLS GUIDE CADET CAMP TRAINING – YEAR 1993-1994 INSTITUTE: THE KENT TRAINEE.