Negotiate with hotel suppliers to ensure Ibyta Travels has the best rates.Address & resolve any standard/service level issues with hotel suppliers.Investigate & resolve internal issues with operation & inventory colleagues.Closely monitor the room production & work with all the relevant parties to stimulate growth of bookings, room nights and revenue on global level.Conduct required number of business trips to improve relationship with hotels.Identify new product in line with room nights & revenue targets for all areas. Undertake ongoing analysis of product and quality within contracting area to maintain consistent product offering for clients.Comprehensive understanding of the internal systems and processes in order to contract more efficiently and effectively.Keep hotels updated on corporate and system developments.Communicate with sales to understand client requirements for contracted product, timely feedback with proposal/solution.

• Negotiate with suppliers & regularly monitor to ensure DOTW has the best rates• Negotiate special offers and exclusive deals with hotels throughout the year.• Closely monitor the room production and work with all the relevant parties to stimulate growth of bookings, room nights and revenue.• Comprehensive understanding of the internal systems and processes in order to contract more efficiently and effectively.• Undertake ongoing analysis of product and quality within contracting area to maintain consistent product offering for clients.• Conduct required number of business trips to improve relations with suppliers and negotiate best in market rates in line with business requirements.• Address and resolve any issues with suppliers.• Management and motivation of UAE based team in order to deliver Metrics and Key Performance Indicators in line with business objectives.• Management of an external team based in Manila. Including day to day management, training and process improvement. Training conducted both remotely and in person in Manila.• Analyzing daily and monthly productivity reports of team members. Devise plan and objectives to enable them to reach their full potential, increase productivity and reduce opportunity for errors.• Oversaw projects to simplify the loading process, leading to increased efficiency.• Assisting customer care team with supplier problems in order to ensure that customer happiness and satisfaction• Assisting finance team with invoicing disputes in order to maximize revenue received and minimizes over payments to suppliers.

• Managing team to meet day to day requirement of the department.• Receiving contracts, daily updates including inventory updates from contracts managers, leasing with contract manger to get clarification. • Leading the team to load contracts, updates in DOTW online system, leading the team to load contracts, updates & inventory updates efficiently, ensuring that DOTW system is up to date.• Helping operations & accounts with various queries related to product and contracts. Helping account payable to clear disputed invoices.• Played vital role in launching of DOTW new online system V3, testing of V3 to check migrated data, to load new data, testing of new features, reporting bugs in DOTW online system, analyzing bugs and help IT team to find out solutions for bugs, suggestions for online system enhancement.• Analyzing productivity reports of team members and assisting team member to maximize their productivity.• Handled XML mapping with online suppliers for almost one year, having good knowledge of XML mapping.

• Managing team and to ensure the Airport office is operational 24/7.• Selling last minutes hotels reservations to customers arriving at Dubai Airport.• Handled operations issues with hotels and clients, last minute amendment cancellations follow up on additional/special requests.• Promoting preferred hotels.• Negotiation with hotels to get best rates, availability and flexibility.• Meeting hotels sales team and addressing team concern and challenges what we face in promoting their hotels and to maximize sales.• Weekly sales review of team and report to operations Manager.• I have produced maximum number of room nights per month in DOTW history of airport office

• Confirm bookings from allotment and free sale. • Clear pending bookings which do not have a supplier confirmation number. • Clear on request booking.• Close cancelled bookings.• Provide alternate accommodation for denied bookings.• Respond within 24 hrs to all customer email request. • Encourage customers to make booking via the DOTW online system rather than sending email request.• Liaise with sale and product to resolve customer issues with maximum efficiency.• If issue is ongoing to then liaise directly with the hotels and supplier to close complaint. • Identify and solve system errors and limitations, report to supervisor and I.T.• Retain and convert business via providing an upmost level of customer service.• Follow up mapping and payments with the accounts department for cash agents.

 Educating customers on how to utilize our products in order to increase revenue and customer satisfaction. Attending to customers call and providing them instant assistance and problem resolution. Preparing and maintaining customer’s records to enable their account to be managed effectively. Managing customer complaints data on daily basis to resolve issues and potential for repeats. Maintaining productive and mutually beneficial relationships with our agents in the region