Saimohan Putturu Email & Phone Number

Bangalore

Hyderabad, Telangana, India

Design evaluation program to measure the extent of performance and organizational metrics.? Training of new joiners in the company and teaches the new joiner about quality policies and procedures that needs to be followed while interacting with the customer.? Take individual training session for the representatives which help in gathers and analyze the performance of a customer representative and look for the areas of improvement.? To conduct regular Feedback sessions for Agents on their performance.? Taking feedback sessions to the Agents and the same reported to the managers and have been addressed.? To conduct calibration sessions with operations and training team.? Generating daily, weekly & monthly Quality Reports.? Providing trainings to agents on quality parameters and expectations.

Hyderabad, Telangana, India

? Handling customer queries through inbound calls and email.? Handling customer escalation calls.? Train the new hire candidates on floor.? As a senior Associate handling escalation calls? Audit the team of 15 members calls and give feedback to them? Taking daily sessions to the team to give process updates.? Maintaining the quality reports for quarterly and annually to check team performance? Attend to client meetings without fail for new process updates and how it goes on.

Chennai, Tamil Nadu, India

? Monitoring over all functioning of process, identifying improvement areas and implementing new process.? Working on Order Build process on behalf of client.? Preparing weekly control audit reports? Giving cross training to other streams and monthly basis with updates? Taking error analysis sessions and production control? Responsibility to conduct team huddles ? Clearing up of Email queries in timely manner.? Maintaining TAT’s on daily basis and managing work? Worked as a Team Player in completing all tasks.? Worked as an Assistant SME & Mentor.? Escalation cases are reporting to clients on daily basis.