• Key accounts management.• Constantly Increase the Import & Export volume per month.• Strategic planning and providing market survey and analysis.• Generate new business for liner division.• Providing timely feedback to the pricing desk on the market rates offered by the competition.• Providing reports on new business opportunities in Kuwait.• Achieve and exceed monthly targets set by the company.• Promote other Inchcape services.• Provide Sales leads to our counterparts.• Sending quotations to clients and following up and getting confirmations.

• Well aware of the Maersk internal systems like (GCSS, RKEM, CXED & Case Management).• Was responsible for checking and correcting the process that was set for MAAGSC & OTCS.• Resolved customer issues and complaints at the counter.• Handled customer service and provided correct and accurate information.• Report customer feedback and requirements in the system and provided weekly reports to the management and provide feedback to management on how best to improve our services in order to meet customer requirement.• Prepared and presented monthly forecast report to the management which helps to plan our activities in advance.• Provided customer turn around to report to the management• Coordinating with our back-office in order to complete manifestation process.• Prepared RER and coordinated with Maersk IT and successfully brought changes in the Maersk Kuwait Local Application (Winline).

• Increased business and generate profits for the company by gaining new business and moving air freight & sea freight (LCL & FCL) shipments for customers. • Maintaining and enhancing customer relationship by regularly visiting them, providing them with a timely & accurate update on their shipments. • Researching for potential business.• Meeting and exceeding company target of USD 6500/- per month consistently.• Set-up meeting with potential customers and promoting KTS services.• Attend to inquiries sent by customers and quote in a timely manner.• Following-up with the clients on the quotes that were sent to them.• Promoted from Sales Administrator to a Sales Executive in Dec 2011

• Handle Sea freight Shipments and provide timely updates to the customers.• Interact with customers, and provide support and resolve their issues.• Invoicing & cash collection.• Responsible for filing all the documents in a systematic manner.

• Responsible for providing a daily overview report of over 6500 assets to the management that helped them to plan the future missions into Iraq.• Prepare regional reports for all the assets that belong to Agility all over GCC and present it to the management.• Manage monthly reconciliation of financial register and providing it to the finance department.• Maintain data, assets records and assets history.• Set-up SOP for inventory team.• Supervise the physical inventory team consisting of 6 people. • Arrange all the relevant documents in order to write off assets that are lost and destroyed in Iraq.• Knowledge of Kuwait customs requirement for clearance of trailers going to Iraq.• Preparing documentation for trucks that are sold outside Kuwait.

• Did Telesales and successfully sold MBNA Credit Protection Plan on behalf of MBNA Bank of America.• Called potential customers in the USA and sold credit cards on behalf of Discover Bank. • Maintain the sales per hour of the company by giving quality sales every hour.• Met & exceeded the sales target of 4 sales per day set by the company.• Providing clear & complete information to the customer about the product.• Conducting on the job training