Naomi I. Betancourt Email & Phone Number

Monitor delivery of a program, project, or managed service. Work with project managers to determine project plan, timeframe, and estimates. Manage workload to ensure even distribution of responsibilities. Ensure tasks and deliverables are in accordance with the statement of work and service level agreement. Monitor delivery performance and quality using metrics and status reporting. Communicate across multiple stakeholders to manage expectations, accountability and impact.

• Interacting face to face live with walk in clients• Researching and resolving member questions and issues using multiple online tools and systems• Tracking and monitoring the status for open request using multiple online tools and systems• Documenting all work including completed tasks and notes in an online CRM tool• Reviewing and analyzing member paperwork, forms, and activity within multiple online tools and systems• Conducting outreach via phone and… Show more • Interacting face to face live with walk in clients• Researching and resolving member questions and issues using multiple online tools and systems• Tracking and monitoring the status for open request using multiple online tools and systems• Documenting all work including completed tasks and notes in an online CRM tool• Reviewing and analyzing member paperwork, forms, and activity within multiple online tools and systems• Conducting outreach via phone and online to Health Connector members to gather additional information or provide issue resolution status• Collaborating with internal teams to research and resolve issues for Health Connector members• Collaborating with external third-party teams to resolve issues for Health Connector members• Answering member questions as needed• Assist members with the application and enrollment process.• Assist members in navigating the insurance process by presenting information in a clear and concise manner.• Assist members process payments, access and/or create member accounts.• Participate in the quality assurance process and periodic refresher trainings. Show less

• In the absence of the RGM, provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards.• Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner.• Assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.•… Show more • In the absence of the RGM, provide the leadership necessary to make sure the restaurant consistently operates to Taco Bell standards.• Key responsibilities include seeing that Team Members, Team Member Trainers and Shift Leads complete all assigned duties and serve safe, quality food in a friendly manner.• Assist the RGM with facility maintenance, finding, hiring and developing great Team Members and Shift Leads and making sure health and safety standards are met.• Provide ongoing constructive and complimentary feedback to Team Members. Handle conflicts constructively and works other management to achieve resolution.• Assist Profit and Loss management by following cash control/security procedures, maintaining inventory and managing labor. Understands and uses approved time keeping system, including accurately recording all hours worked. Show less

High School Diploma

Education record