Sai Prakash Reddy Munigala Email & Phone Number

Hyderabad, Telangana, India

Skilled in efficient ticket assignment and routing using ServiceNow, ensuring timely resolution by prioritizing based on urgency and SLA requirements. Developed streamlined workflows to reduce response times and enhance service efficiency. Collaborated with various departments for accurate ticket handling and quick issue resolution. Generated and analyzed reports on ticket metrics to identify areas for improvement. Proficient in utilizing SQL queries for data extraction, analysis, and support in ticket resolution and reporting.

Hyderabad, Telangana, India

Experienced Tron Analyst with over 2.5 years at Amazon Vision Operations Center (AVOC), specializing in resolving complex challenges in Robotic Fulfillment Centers using advanced decision-making algorithms, strategic thinking, and ServiceNow. Adept in leveraging Computer Vision and Machine Learning under the IDS (Intent Detect System) to enhance productivity and quality. Contributed to Amazon Robotics, improving back-end resolutions and automation quality, while reducing inventory defects through robust decision-making and higher-order cognitive thinking.