Sairon Bruno Email & Phone Number

With over 8 years of dedicated experience in collections and 15 years in customer service, I am a seasoned Collections Representative skilled in managing delinquent accounts, negotiating payment plans, and ensuring compliance with industry regulations like the Fair Debt Collection Practices Act (FDCPA).Currently, I excel at NCB Management Services, where I handle a portfolio of 500+ delinquent accounts, specializing in fintech and vehicle loans. My expertise includes skip tracing, credit report analysis, and consistently achieving top-tier collection targets. My commitment to maintaining a perfect 100% QA score and ranking in the top 5% of collectors underscores my dedication to excellence.Previously, I honed my customer service skills at Capital One, managing high volumes of calls, resolving billing disputes, and supporting fraud detection efforts. At Cabela's World's Foremost Bank, I was recognized as a top collector multiple times and achieved a record-breaking $2 million in collections in one year.I am passionate about delivering results and building positive customer relationships, and I am eager to bring my expertise to a dynamic team.

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  Southeast Community College